978-0132437158 Chapter 10

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The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)

Chapter 10 Management Issues in System Development

1) The goal of infrastructure management is to reduce costs.

2) The goal of customer relationship management is product flexibility.

3) IT project management is a continuous process and as such does not have a clearly defined

beginning and end.

4) Risk analysis is a key part of IT project management.

5) The most contentious part of most IT projects is the costs and benefits.

6) Cost and benefits for most IT projects are calculated at the beginning of the project because

they remain static throughout the life of the project.

7) IT project sponsors are almost always the CIO of an organization.

8) Once the change agents have determined that the project scope has been met, the change

management process is complete.

9) Although most IT projects fail, most ERP projects are successful because they are packaged

systems.

10) Technical risk is the only risk type that IT project managers must address.

11) Project management is static; one approach is used for all projects.

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12) For large scale IT projects, it is helpful to have a project steering committee to provide

oversight.

13) The only way to determine system benefits is to measure organizational performance.

14) The best way to upgrade legacy systems is to re-architect them.

15) Reverse engineering involves taking an existing system and extracting its underlying

business process.

16) The goal to successful product innovation is talent.

17) One of the most sought-after skills in system development is project management.

18) IT Project Management is 10 good business practice and 90 percent common sense.

19) A project charter should contain a brief background of the project and the business

objectives to be achieved.

20) When project managers are managing projects their focus should be on the date that tasks

are completed rather than the percentage of the overall project that has been completed.

21) A ________ is a collection of related tasks and activities undertaken to achieve a specific goal.

A) project

B) scope document

C) cost benefit analysis

D) None of the above

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22)

Which of the following is not a knowledge area of the PMP certification test?

A) Integration

B) Scope

C) Benefit Analysis

D) All of the above are knowledge areas.

23) Which of the following are the responsibility of the IT and business project manager?

A) managing the project finances

B) soliciting independent reviews

C) setting the project schedule

D) All of the above

24) ________ is the area of greatest contention for an IT project.

A) The project schedule

B) The project scope

C) The project costs and benefits

D) All of the above

25) Which of the following is the person or group that legitimizes the change caused by an IT

project?

A) the sponsor

B) the change agent

C) the target

D) None of the above

26) Which of the following is the person or group that is expected to change as a result of an IT

project?

A) the sponsor

B) the change agent

C) the target

D) None of the above

27) Which of the following is determined by the change agent of an IT project?

A) whether the project scope is doable

B) which groups are receptive to change and which are resistive

C) whether the sponsors are committed enough to push the change through to completion

D) All of the above

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28) Which of the following would be considered technical risk of an IT project?

A) End-users' attitudes are not receptive to change caused by the system.

B) The system will require more CPU processing capacity than planned.

C) The project benefits are not quantifiable.

D) All of the above

29) Which project management style is best utilized when there is a fixed budget and deadline

and the approach is authoritative?

A) Improvisation

B) Big Bang

C) Guided Evolution

D) None of the above

30) Which project management style is best utilized when the approach is participative and the

project has a fixed budget and deadline?

A) Improvisation

B) Big Bang

C) Guided Evolution

D) None of the above

31) When a system is so obsolete that it does not exist in many places then it is best to ________

it.

A) rejuvenate

B) replace

C) reverse engineer

D) All of the above

32) Moving from requirements-level components to operational systems is:

A) forward engineering.

B) reverse engineering.

C) system rejuvenation.

D) None of the above

33) If enough new functions are added to a legacy system so that its value is significantly

increased, the system has been:

A) restructured.

B) rejuvenated.

C) rewritten.

D) reverse engineered.

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34) When the business requirements have been extracted from the application programs, files,

and database descriptions, the system has been:

A) restructured.

B) rejuvenated.

C) rewritten.

D) reverse engineered.

35) If a legacy system is basically doing its job but is inefficient and difficult to maintain, it may

be best to ________ the system.

A) rejuvenate

B) restructure

C) rewrite

D) refurbish

36) IT Project Management is:

A) 10 percent technical and 90 percent common sense.

B) 90 percent technical and 10 percent common sense.

C) 10 good business practice and 90 percent technical.

D) 10 good business practice and 90 percent common sense.

37) A project charter consists of:

A) a description of the nonfinancial benefits to flow from the project, a list of the key

outputs to be produced and an analysis of the stakeholders of the project and their

expectations.

B) a list of the milestones and expected timing.

C) a definition of the work that needs to be undertaken to achieve the project, its scope,

and specific exclusions.

D) All of the above

38) Every project encounters the following:

A) risk, delays, and resistance.

B) risk, opportunities, and resistance.

C) risk, issues, and delays.

D) risk, issues, and opportunities.

39) The process of assisting people to make major changes in their working environment is

called:

A) risk management.

B) project management.

C) change management.

D) Customer relationship management.

40) ________ percent of IT projects fail.

A) 10 to 20

B) 20 to 50

C) 30 to 70

D) None of the above

41) Identify the tasks that the IT and business project managers are responsible for.

42) Briefly describe change management.

43) Describe Gibson's three step risk management process.

44) Discuss how organizations can attempt to manage technological change.

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45) Describe an organization's range of options regarding its legacy systems.

46) Distinguish between forward and reverse engineering.

47) Describe how a systems value can be measured based on its role in the organization.

48) Define project management. List two important attributes of a successful project.

49) What is a project charter? What specifics should a project charter clearly spell out?

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50) According to Gibson, why do IT projects fail?

Information Systems Management 8th Edition