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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)
Chapter 1 The Importance of Information Systems Management
1) One of the challenges for IT executives is the need to balance a single architecture with
tailored systems.
2) E-business is limited to electronic activity conducted over the Internet.
3) One of the significant changes in IT governance is the shift to a centralized IS executive
decision making process.
4) There has been a significant shift in recent years from system integration to application
delivery.
5) The global marketplace is limited by the lack of trans-border mergers.
6) Outsourcing IT services is always a long-term commitment.
7) Intellectual capital is a synonym for knowledge.
8) Worknets are formal groups that are required to share collective knowledge.
9) Data management has changed over the years to include graphics, animation, and video.
10) The term data has come to mean content.
11) Knowledge-based activities are designed to handle large volumes of transactions.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
12) Real-time enterprise refers to the use of information technology that enables organizations to
understand their business up to the minute.
13) Privacy of data is a business issue and does not typically involve the information systems
organization.
14) Data Security is a business issue and does not typically involve the information systems
organization.
15) Procedure-based activities are primarily handled by managers and executives and require
sophisticated information systems for support.
16) A major theme in today's business cycle today’s is globalization.
17) Hierarchical management structures in business are no longer optimal because hierarchical
management structures cannot cope with rapid change.
18) Taking advantage of the Internet, and networks in general, is a major goal of enterprises.
19) The convergence of previously separate technologies such as computers,
telephones/telecom/cable TV, contribute to the increased importance and complexity of IT.
20) The most exciting developments in telecommunications technology is fiber optics.
21) If an organization has e-enabled its business it is:
A) expanding its brick-and-mortar operations.
B) integrating the Internet into how it works.
C) offering goods and services internationally.
D) All of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
22)
Which of the following is not a major trend in the management of information technology?
A) outsourcing
B) IT governance
C) shift toward application delivery
D) All of the above
23) Which of the following affects how IT is used within an organization?
A) economic conditions
B) societal mores
C) labor
D) All of the above
24) A web of relationships surrounding one or two companies is known as a(n):
A) e-enablement network.
B) ecosystem.
C) e-commerce transaction.
D) None of the above
25) The Internet has moved the business model from ________ to ________.
A) demand-pull; supply-push.
B) supply-push; demand-pull.
C) supply-pull; demand-push.
D) demand-push; supply-push.
26) Business ecosystems:
A) are stable business environments.
B) work best in a hierarchical, centralized command structure.
C) involve relationships with one or a few companies.
D) Both A and C
27) Knowledge that people have but cannot be easily explained to others is referred to as:
A) tacit knowledge.
B) explicit knowledge.
C) illicit knowledge.
D) artificial knowledge.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
28) Organizations are attempting to create a new work environment that incorporates:
A) slower business cycles.
B) an electronic foundation.
C) greater emphasis on hierarchical management.
D) None of the above
29) Trends in computer hardware are headed toward:
A) increasing distribution.
B) increasing centralization.
C) increasing IT control.
D) None of the above
30) Trends in computer software are headed towards:
A) increasing use of purchased software.
B) increasing network-centricity.
C) increased end-user computing.
D) All of the above
31) Trends in data are headed towards:
A) emphasis on application data files.
B) emphasis on knowledge management.
C) emphasis on data reduction.
D) All of the above
32) Which of the following is a major data issue?
A) compliance with the need to verify financial data.
B) protecting data from those who should not see it
C) safeguarding customer data
D) All of the above
33) Procedure-based activities are characterized by:
A) low volume of transactions.
B) focus on effectiveness.
C) well-structured procedures.
D) All of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
34) Procedure-based activities are characterized by:
A) low cost per transaction.
B) focus on efficiency.
C) predominantly clerical workers.
D) All of the above
35) Knowledge-based activities are characterized by:
A) output measures that are less defined.
B) focus on process.
C) low cost per transaction.
D) All of the above
36) The most exciting developments in telecommunications technology is:
A) wireless.
B) structured code.
C) Ethernet.
D) fiber optics.
E) Both A and C
37) The dominant issue in software and programming in the 1960s was:
A) improve transaction-processing systems.
B) how to improve the productivity of in-house programmers.
C) the use of outside services, such as timesharing services.
D) deciding between application packages and contract programming from independent
software houses.
38) IT evolution can be described using the four traditional areas of:
A) hardware, applications, operating systems and communication.
B) software, hardware, communication and telecommunications.
C) software, telecommunications, internet and hardware.
D) hardware, software, data, and communication.
39) How IT is used depends on the ________ surrounding the organization that uses it.
A) infrastructure
B) competitive forces
C) environment
D) Both A and C
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
40) A Framework for IS Management includes: Infrastructure Management, System
Development and Delivery and
A) essential enabling technologies.
B) information workers.
C) procedural systems.
D) support systems.
41) Briefly describe three major trends in IT management.
42) List five factors that affect the external business environment.
43) Briefly describe how outsourcing and strategic alliances have impacted IS organizations.
44) Describe the key differences between procedure-based information work and knowledge-
based information work.
45) Why is it important for the IS organization to recognize the distinction between procedure-
based activities and knowledge-based types of information work?
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
46) Briefly describe how the Web has changed the term data.
47) Describe two major data issues facing CIOs today.
48) Due to the growth and pervasiveness of IT, organizations are operating in a much different
business environment. Describe three business issues that dramatically affect IT.
49) Discuss how the emergence of the Internet economy has affected the global market place.
50) List four principle elements that represents the process of applying IT to accomplish useful
work.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
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