Chapter 10
Issues between Organizations and Individuals
1. If employees believe it is legitimate for managers to control the personal e-mails they send at
work, they are unlikely to develop serious conflict with management about it.
2. Legitimacy tends to become more accepted as an act’s connection when the job becomes
more hazy.
3. The more job-related one’s conduct is when off the job, the more support there is for
organizational influence on the employee.
4. In the context of organizational policy guidelines related to privacy, fiduciary duty states that
the collector of employee information is ultimately responsible for its security.
5. Secret organizational monitoring on employees can lead to higher levels of physiological and
emotional distress.
6. Alcoholics are found exclusively in operational level jobs.
7. The Drug-Free Workplace Act states that employers with federal contracts over $25,000 and
others obtaining financial assistance grants must create and distribute to their employees policies
prohibiting drug abuse at work.
8. Some employees object to drug testing because it may reveal other medical conditions that
they may prefer to keep private.
9. In the absence of preventive programs and timely intervention in known situations, employers
may be responsible for the harassment actions of their supervisors and employees.
10. Corrective discipline seeks to discourage further rule infractions so future acts will be in
compliance with standards.
11. Correction is best done by making company standards known and understood in advance.
12. Classical job design satisfies higher-order needs, such as social needs and growth.
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written consent of McGraw-Hill Education.
Feedback: With classical job design, higher-order needs are often left unsatisfied.
Page: 269
Difficulty: Medium
13. Job enrichment seeks to add variety to a job by giving workers a wider variety of duties in
order to reduce their monotony.
14. If maintenance factors are allowed to decline during an enrichment program, employees are
likely to be more responsive to the enrichment program.
15. The core dimensions of job enrichment affect an employee’s psychological state, which
tends to improve performance, satisfaction, and quality of work, and reduces turnover and
absenteeism.
16. The degree to which the five core dimensions are present in jobs needs to be evaluated
before job enrichment can take place.
17. Job enrichment applies more easily to operational level jobs, which are more likely to be
dictated by the technological process.
18. In the context of employees’ responsibilities to the organization, employees who fail to act
responsibly can expect the organization to respond by using tight controls to try to maintain a
successful operating system.
19. Dues-paying consists of the total “costs” that a person’s group believes an individual should
pay for the privileges of full acceptance and continuing membership.
20. Being a good organizational citizen is essentially blind conformity.
1. In the context of organizational policy guidelines on privacy, _____ states that the keeper of
the information is responsible for its security.
A) fiduciary duty
B) due process
C) confidentiality
D) relevance
2. In the context of organizational policy guidelines on privacy, _____ states that no personal
data system unknown to an employee should be used.
A) relevance
B) notice
C) fiduciary duty
D) recency
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written consent of McGraw-Hill Education.
Ans: B
Page: 263
Difficulty: Easy
3. In the context of organizational policy guidelines on privacy, _____ states that the employee
should be able to examine records and challenge them if they appear to be incorrect.
A) fiduciary duty
B) due process
C) confidentiality
D) relevance
4. An honesty test that inquires about attitudes toward theft is known as a(n) _____.
A) overt test
B) performance-based test
C) personality-based test
D) IQ test
5. The direct consequences of alcoholism include all of the following EXCEPT:
A) increased health care costs.
B) lower absenteeism.
C) poor work.
D) lost productivity.
6. Successful employer programs to treat alcoholism primarily include all of the following
EXCEPT:
A) treating alcoholism as an illness.
B) transferring the employee to a different geographic unit.
C) focusing on the job behavior caused by alcoholism.
D) providing both medical and psychological support.
7. A possible solution to the problems with drug testing lies in _____.
A) genetic testing
B) job rotation
C) whistleblowing
D) impairment testing
8. Which of the following is NOT a positive way to use genetic testing information?
A) Screening job applicants in order to minimize the firm’s health costs
B) Transferring susceptible employees to safer work areas
C) Developing protective measures
D) Providing health warnings
9. According to Equal Employment Opportunity (EEO) laws, which of the following stands out
as a contemporary problem related to privacy?
A) Sexual harassment on the job
B) Discrimination in pay based on color, gender, and race
C) Transfer of susceptible employees to safer work locations
D) None of the above
10. Which of the following is NOT an objective of disciplinary action in organizations?
A) To reform the offender
B) To maintain consistent, effective, group standards
C) To deter others from similar actions
D) To ensure that the offender is kept away from the society
11. Most employers apply a policy of _____, which means that there are stronger penalties for
repeated offenses.
A) preventive discipline
B) disciplinary probation
C) progressive discipline
D) none of the above
12. Many early quality of work life (QWL) efforts focused on _____.
A) operational level workers
B) job enrichment
C) alcohol abuse remedies
D) progressive discipline
13. Classical job design resulted in:
A) workers becoming increasingly proud of their jobs.
B) increased community of interest in the whole product.
C) workers getting socially isolated from their co-workers.
D) quality improvements and low absenteeism.
14. Which of the following seeks to add depth to a job by giving workers more control,
responsibility, and discretion over how their job is performed?
A) Job enlargement
B) Job rotation
C) Job breadth
D) Job enrichment
15. _____ is the number of different tasks an individual is directly responsible for.
A) Job breadth
B) Job rotation
C) Job depth
D) Job enrichment
16. _____ involves periodic assignment of an employee to completely different sets of job
activities.
A) Job enlargement
B) Job rotation
C) Job creation
D) Job enrichment
17. Job enrichment tends to reduce _____.
A) turnover
B) grievances
C) idle time
D) all of the above
18. Which of the following is NOT a benefit of job enrichment for an organization?
A) Reduced absenteeism
B) Decreased self-actualization
C) Fewer grievances
D) Increased performance
19. Which of the following core dimensions developed by Hackman and Oldham considers
perceived knowledge of results as its direct psychological effect?
A) Feedback
B) Autonomy
C) Task identity
D) Skill variety
20. _____ gives employees a greater sense of competence, because they can perform different
kinds of work in different ways.
A) Skill variety
B) Task identity
C) Task significance
D) Autonomy
21. _____ is a core job dimension, which allows employees to perform a complete piece of the
work.
A) Skill variety
B) Task identity
C) Task significance
D) Autonomy
22. _____ is a core job dimension that refers to the amount of impact, as perceived by the
worker, the work has on other people.
A) Skill variety
B) Task identity
C) Task significance
D) Autonomy
23. _____ is the job characteristic that gives employees some discretion and control over job-
related decisions.
A) Skill variety
B) Task identity
C) Task significance
D) Autonomy
24. Which of the following is NOT an element covered by social information processing?
A) Peers may suggest which of the job characteristics really count to them.
B) Peers may offer their personal model regarding the relative weighting of each core
dimension.
C) Peers may provide clues about their own judgments of the dimensions.
D) Peers may create expectations that enriched jobs will be more or less satisfying.
25. Which of the following organizational citizenship categories consists of people who make
efficient use of work time and exert extra effort?
A) Sportsmanship
B) Altruism
C) Conscientiousness
D) Civic virtue
26. Dues-paying costs include all of the following EXCEPT:
A) acting superior to others.
B) showing proper respect to others.
C) spending the appropriate amount of time at one’s job.
D) performing at an above-average level.
27. Which of the following is NOT a key characteristic of dues-paying?
A) It is a perceptual phenomenon.
B) It is seldom paid for continuing membership in the group.
C) It is judged by many different observers.
D) It is situation-specific.
28. Which of the following statements is true of dues-paying?
A) It implements a standard approach irrespective of the situation.
B) It is a social phenomenon.
C) It is judged by a single observer.
D) It is based on the concept of idiosyncrasy credits.
29. Which of the following would be the strongest response to a wrongful act by the employer?
A) Expressing concerns
B) External whistle-blowing
C) Sabotaging the implementation
D) Internal whistle-blowing
30. _____, when present, makes a person have a strongly positive expectation that the other
person will do the right thing and results in the formation of emotional bonds.
A) Mutual trust
B) Dues-paying
C) Conscientiousness
D) Civic virtue
1. According to the model of legitimacy or organizational influence, which areas have a high
and low degree of legitimacy? Draw the diagram of the model to support your answer.
2. Explain briefly policy guidelines on privacy that organizations use.
3. What is cybersurfing and why is it a concern?
4. What are the forms of honesty testing?
5. Regardless of the causes of alcoholism, an increasing number of firms recognize that they
have a role to play in helping alcoholics control or break their habit. Why?
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written consent of McGraw-Hill Education.
valuable citizen for society. Third, the job is the best environment for supporting recovery
because a job helps an alcoholic retain a self-image as a useful person in society.
Page: 265
Difficulty: Medium
6. What are the positive and negative uses of genetic testing?
7. Give a brief description of the two types of disciplines.
8. What is the difference between job enrichment and job enlargement?
9. Which are the five core dimensions seen in the job characteristics approach to job
enrichment? How do these core dimensions affect an employee’s psychological state.
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written consent of McGraw-Hill Education.
dimension is perceived to be missing, workers are psychologically deprived and motivation may
be reduced. The core dimensions affect an employee’s psychological state, which tends to
improve performance, satisfaction, and quality of work, and to reduce turnover and absenteeism.
Page: 272
Difficulty: Medium
10. What are the characteristics of ethical role models?