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Chapter 9 Third-Party Intervention
EXAM QUESTIONS:
Chapter 9
MULTIPLE CHOICE:
1. In which of the following situations is third-party intervention appropriate?
a. A couple who disagrees over the custody of their child, yet doesn’t want a judge to
have the final say.
b. Members of two different fraternities are being destructive to one another’s property.
c. Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half.
d. Co-workers they are being paid drastically different salaries for the same job.
e. All of the above
Hocker: Interpersonal Conflict, 9e TB-9 | 2
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
2. Which form of alternative dispute resolution gives parties the most control in determining
their own solutions to their conflict?
a. conciliation
b. mediation
c. arbitration
d. facilitation
e. litigation
3. Which of the following is NOT an advantage of mediation?
a. Mediation allows the conflicting parties to disagree on the settlement.
b. Mediation reduces the cost of protracted disputes.
c. Mediation increases satisfaction with the outcomes of the dispute.
d. Mediation enhances relationships among people.
e. Mediation reduces the recurrence of conflict.
4. Intervention helps transform conflicts in many ways. Which of the following would not
qualify as “transformation?”
a. Changing how parties express their conflict.
b. Becoming best friends with the other party (parties).
c. Becoming aware of more options.
d. Modifying perceived or actual scarce resources
e. Adjust the actual or perceived interference by the opposing parties
5. When an authority listens to both sides of a dispute, questions the parties to the conflict, and
then renders a judgment that both parties have agreed ahead of time to accept, which of the
following intervention strategies is in play?
a. adjudication
b. arbitration
c. facilitation
d. mediation
e. conciliation
Hocker: Interpersonal Conflict, 9e TB-9 | 3
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
6. Because mediation relies on agreements developed by all of the parties to the conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
a. Solutions are more likely to be creative
b. A mutual stake in the resolution is promoted
c. Solutions are more likely to involve a compromise
d. It costs less than adjudication
d. Mediations are faster than other forms of dispute resolution
7. All of the following are limitations to mediation EXCEPT:
a. Some people are not willing to work collaboratively with their “enemy.”
b. It requires the parties to be involved in their own decision making process.
c. Parties have to be committed to working on the conflict.
d. If physical abuse has been present in the relationship, it may be difficult to deal with
the power imbalance.
e. Small disputes are not worth the effort.
8. Which of the following statements is FALSE?
a. Children can be effectively trained as mediators.
b. Mediators need to be masters of the process.
c. The mediator’s job is not to advocate solely on behalf of one of the parties.
d. Mediation takes many different forms in different contexts.
e. Mediators need to be content experts in the area of dispute.
9. Which of the following is a potential advantage for using adjudication to manage conflicts?
a. No advantages exist.
b. Parties will have a firm decision on who is right.
c. Children are usually very satisfied in custody disputes.
d. Power imbalances may be corrected.
e. Less money is spent.
Hocker: Interpersonal Conflict, 9e TB-9 | 4
10. Which of the following contexts would be appropriate for mediation?
a. Marital disputes
b. Workplace disputes
c. Teacher/student disagreements
d. Conflict amongst members of a Homeowners’ Association
e. Any of the above may be appropriate contexts for mediation.
11. “I Stole Your TV” is an example
a. of a specialized form of mediation designed for cases in which one person is guilty of
a crime
b. the court system gone awry
c. of a specialized type of counseling
d. binding arbitration
e. people who refuse to collaborate
12. A cultural form of dispute management involves parties working on their conflicts in front of
others can be found in:
a. Hawaii.
b. Malaysia.
c. Native American traditions.
d. The culture of the Kalahari Bushman.
e. All of the above
1. Briefly describe a recent situation in which you personally intervened (or witnessed an
intervention) in an informal context. What have you learned by reading the section in
informal intervention that would influence how your might make different choices in the
2. List, describe, and illustrate the five stages of the mediation process. Explain how each
3. What is the most significant difference between mediation and arbitration?
4. Provide a rationale for the use of mediation in a family or organizational setting.
Compare and contrast your rationale with the rationale for other types of intervention.
