Chapter 6 Emotions in Conflict
EXAM QUESTIONS:
Chapter 6
TRUE-FALSE
T F 10. Your authors contend that conflict always occurs on an emotional dimension.
MULTIPLE CHOICE:
1. Emotions are:
a. destructive during conflicts
b. neither “good” or “bad;” they just “are”
c. simple to regulate
d. irrational
e. polite
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2. Self-protective emotions are associated with:
a. The right hemisphere of the brain
b. The left hemisphere of the brain
c. Physical triggers
d. Destructive individuals
e. Our identities
3. Prosocial emotions are associated with:
a. The “soft” part of the brain
b. The right hemisphere of the brain
c. The left hemisphere of the brain
d. Competition
e. Negativity
4. Which of the following statements is true?
a. Emotions should not be expressed at work.
b. Emotions hinder good decision making.
c. Emotions should be saved for “later.”
d. Emotions can be managed.
e. Only women are emotional.
5. Lori traditionally hosts Thanksgiving at her house for 10-15 relatives. Rarely do the guests
help with dinner, clean up, or even say “Thank you.” This has been going on for so long that
she resents hosting the dinner. So—This year she assigned each person to bring a food or do
a particular task. A few guests opted out, but the remainder came to dinner, and everyone
(including Lori) had a good time. Lori’s anger served one of many important functions:
a. Seeking revenge
b. Righting a wrong
c. Setting boundaries
d. Giving her a wake-up call
e. Being selfish
Chapter 6 Emotions in Conflict
6. Which emotion has been termed the “moral” emotion?
a. Anger
b. Sadness
c. Fear
d. Revenge
e. Contempt
7. __________ are more likely than __________ to cover up anger.
a. Men/women
b. Women/men
c. Parents/children
d. Employers/employees
e. Teachers/students
8. __________ are more likely than __________ to cover up sadness.
a. Men/women
b. Women/men
c. Parents/children
d. Employers/employees
e. Teachers/students
9. Too little sadness can result in:
a. Burdens on others
b. Distorted emotional expression
c. Depression
d. Little to no conflict
e. Increased emotional intelligence
Hocker: Interpersonal Conflict, 9e TB-6 | 4
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
10. When we feel extremely intense emotions during conflict, we are usually experiencing a
threat to which of the following elements of the TRIP acronym?
a. Topic
b. Relationship
c. Identity
d. Process
e. None of the above
11. One important part of expressing anger in a responsible manner includes:
a. Verbally stating the anger.
b. Knowing the difference between venting and acknowledging anger.
c. Refusing to attack each other.
d. Uncover the source of your anger.
e. All of these are helpful in responsibly expressing anger.
12. “When you tease me in front of our friends, I feel embarrassed” is an example of:
a. a dysfunctional expression of emotion.
b. venting.
c. attacking your conflict partner.
d. an XYZ statement.
e. a TRIP metaphor.
13. During a year-long divorce and custody dispute, Patrick started calling his soon-to-be ex-
wife terrible names in front of their children and her friends. In response, Becky called
Patrick’s employer and told them what a terrible person Patrick is. Events such as these went
on for months. These behaviors wrecked the couple’s chance for collaboration because each
person was operating on which part of the “intensity continuum”?
a. Unexpressed conflict
b. Moderately expressed conflict
c. Unrestrained conflict
d. Venting
e. Revenge
Chapter 6 Emotions in Conflict
Short-Answer/Essay
1. Explain the statement that “anger remains or grows rather than lessens with unbounded
expression.”
2. What is the relationship between anger and fear? What about aggression?
3. Explain what it means to be a “Warrior of the Heart.”
4. Describe the “circumplex model of affect,” which includes two dimensions—
pleasant/unpleasant and activation/deactivation. How can this model help you understand
and express your emotions more effectively?
5. What is an XYZ statement? Describe the three parts and write an example for each.
6. Discuss the “tension of opposites”—the urge to either “move toward or against” our
emotions. First, describe the two tensions. Second, provide an example of each. Be sure to
use terms from the text explain this principle of emotion.
7. What do your authors mean when they say you must assume self-responsibility, in terms of
emotions, in order to transform your conflicts with others?