36.
What theory maintains that a good relationship is one in which your ratio of costs and rewards
is equal to your partner’s?
A.
social exchange theory
B.
attraction theory
C.
equity theory
D.
uncertainty reduction theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Equity Theory
37.
Stavros and Craig have been friends and roommates for many years. Lately, Stavros has been
feeling dissatisfied in the relationship. He notices that Craig discusses his own personal
problems but never seems to have time to listen to Stavros’s problems. Craig has a tendency
not to clean up after himself. He’s also quick to borrow “a few bucks” but never seems to
repay the money. According to equity theory, Stavros is feeling dissatisfied in the relationship
because he is
A.
B.
overwhelmed.
C.
underappreciated.
D.
under-benefited.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Equity Theory
38.
Once you’ve formed a relationship with someone and you are both satisfied with its long-term
balance of costs and rewards, you’ll want to keep the relationship strong so it can grow and
thrive, according to ______________ theory.
A.
social exchange
B.
relational maintenance
C.
attraction
D.
equity
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Equity Theory
39.
Lucie and Sophie have been best friends for so many years that they know one another’s
families, coworkers, and other friends. The two are equally welcome in all circles. Lucie and
Sophie have used what relational maintenance behavior?
A.
convergence of social networks
B.
sharing tasks
C.
assurance
D.
openness
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 07-05 Apply the primary relational maintenance behaviors theory to social relationships.
Topic: Relational Maintenance Behaviors Theory
40.
If you don’t hesitate to give your friend a ride to school when her car breaks down because
you know that she would do the same for you, you are engaging in what relational
maintenance behavior?
A.
convergence
B.
assurance
C.
social networking
D.
sharing tasks
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-05 Apply the primary relational maintenance behaviors theory to social relationships.
Topic: Relational Maintenance Behaviors Theory
41.
Which of the following is NOT one of the five relational maintenance behaviors?
A.
positivity
B.
assurances
C.
support
D.
openness
A.
social penetration
self-disclosure
C.
social disclosure
self-revelation
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Self-Disclosure
43.
If during your speech you reveal to the class that your mother died of cancer, you have used
which of the following?
A.
self-disclosure
B.
openness
C.
trust
D.
revelation
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Self-Disclosure
44.
When McKenzie has a glass of wine, she has a tendency to share information with her friends
she does not mean to share. The last time they went out, McKenzie told her friends some
embarrassing details of her teenage years, and she was mortified when they teased her the
next day. Why doesn’t McKenzie’s sharing of this information constitute self-disclosure?
A.
It varies in breadth and depth.
B.
It is not intentional.
C.
It is not truthful.
D.
It varies among relationships.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Self-Disclosure
45.
___________ theory is a good illustration of how self-disclosure over time is like peeling away
the layers of an onion: Each self-disclosure helps us to learn more about the person.
A.
Equity
B.
Relational maintenance
C.
Social exchange
D.
Social penetration
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Social Penetration Theory
46.
Kevin and Lily are classmates and have known each other for a few semesters. They meet
frequently for lunch after classes, and they talk about a wide range of topics. However, Kevin
has noticed that Lily likes to gossip, sharing others’ secrets with him. He is guarded with how
much information he shares with her, for fear that she will share it with others. According to
social penetration theory, Kevin’s self-disclosure has ___________ but not depth.
A.
variety
B.
range
C.
breadth
D.
difference
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Social Penetration Theory
47.
Breadth and depth are two important components of _______________ theory.
A.
social penetration
B.
relational maintenance
C.
attraction
D.
social exchange
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Social Penetration Theory
48.
Acquaintanceships with casual friends at work or school could be characterized by breadth of
disclosure but very little depth; however, close friendships involve a higher degree of both
breadth and depth. Which statement best explains why this is?
A.
Self-disclosure is usually reciprocal.
B.
Self-disclosure is influenced by cultural and gender roles.
C.
Self-disclosure is intentional.
D.
Self-disclosure varies among relationships.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Social Penetration Theory
49.
Zach discloses very personal medical information to his therapist, yet Zach does not expect
the therapist to confide in him. However, when Zach discloses to his friends, he does expect
them to share information with him in exchange for his disclosures. What norm do Zach’s
expectations about disclosure reflect?
A.
norm of return
B.
norm of reciprocity
C.
norm of social exchange
D.
norm of sharing
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Self-Disclosure
50.
Li Ming is sometimes offended by her American friends’ easy and open self-disclosure. In her
family in China, discretion is valued, and Li Ming wouldn’t be comfortable disclosing personal
information to anyone except a family member or a romantic partner. Li Ming is discovering
that self-disclosure
A.
is influenced by cultural roles.
B.
varies among relationships.
C.
varies in breadth and depth.
D.
is intentional.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-06 Define self-disclosure and describe some of its attributes.
Topic: Self-Disclosure
51.
Which of the following is NOT a benefit of self-disclosure?
A.
emotional release
B.
reciprocity
C.
professional development
D.
assistance to others
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Benefits of Self-Disclosure
52.
Sometimes the best part of self-disclosing is just the feeling of “getting something off your
chest,” which could be described as what kind of benefit?
A.
reciprocity
B.
emotional release
C.
enhancement of trust
D.
assistance to others
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Benefits of Self-Disclosure
53.
When Mason’s father dies, Mason feels alone, despite being surrounded by family and friends.
He thinks that no one understands how he feels, being without a father. After the funeral,
Mason’s friend Jayden pulls Mason aside to tell Mason that his own father died two years ago.
Mason feels reassured that he is not alone and that Jayden can truly understand how he feels.
In this instance, Jayden used self-disclosure as __________ Mason.
A.
enhancement to his relationship with
B.
reciprocity with
C.
emotional release for
D.
assistance to
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Benefits of Self-Disclosure
54.
Which of the following is a risk of self-disclosure?
A.
reciprocity
B.
emotional release
C.
obligations in others
D.
assistance to others
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Risks of Self-Disclosure
55.
Rejection, obligations in others, hurt to others, and violation of other people’s privacy are all
_____________ of self-disclosure.
A.
benefits
B.
side-effects
C.
results
D.
risks
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Risks of Self-Disclosure
56.
When Helen had lunch with her brother, Gavin, on Tuesday, he confided in her that he was
considering getting a divorce from his husband. The next day, when Helen was speaking to
her best friend, Tanya, on the phone, she accidentally let slip that Gavin’s marriage was in
trouble. This demonstrates which of the following negative aspects of self-disclosure?
A.
violation of other people’s privacy
B.
hurt to others
C.
obligations in others
D.
rejection
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 07-07 Summarize the benefits and risks of self-disclosure.
Topic: Risks of Self-Disclosure
57.
Which of the following is one of the defining characteristics of friendships?
A.
Friendships are positive.
B.
Friendships are voluntary.
C.
Friendships are open.
D.
Friendships are contextual.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
58.
Because friendships are ______________, we not only have to interact with a person to form
the friendship but also have to use relational maintenance behaviors, such as openness,
positivity, and network convergence, to maintain the relationship.
A.
lifelong
B.
challenging
C.
social exchanges
D.
voluntary
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
59.
A ________ is someone who is similar to you in power or status.
A.
friend
B.
classmate
C.
peer
D.
subordinate
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
60.
By being someone’s friend, you acknowledge (at least implicitly) that you expect certain
things from that person and that he or she can expect certain things from you because
A.
friends are usually peers.
B.
friendships are governed by rules.
C.
friendships are influenced by expectations.
D.
friendships differ by sex.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
61.
Reilly and Karissa have been friends for years. When they are together, they spend a lot of
time catching up and sharing their feelings about recent events in their lives. However, when
Reilly spends time with another friend, Andrew, she notices that they spend more time
bonding through activities such as mini-golfing and surfing, and they often flirt and make
jokes of a sexual nature. These differences in Reilly’s friendships illustrate the theory that
A.
friendships differ by culture.
B.
friendships are influenced by expectations.
C.
friendships are usually stronger with peers.
D.
friendships differ by sex.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
62.
Which statement is NOT true about opposite-sex friendships?
A.
Opposite-sex friendships closely mirror same-sex friendships.
B.
Many opposite-sex friends feel some degree of physical or romantic attraction toward
each other.
C.
Many opposite-sex friends have specific reasons for not wanting their friendship to evolve
into a romantic relationship.
D.
Research suggests that both men and women value opposite-sex friendships as a chance
to see things from each other’s perspective.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 07-08 Identify the characteristics of typical friendships.
Topic: Characteristics of Friendships
63.
Many public agencies and private corporations expect specific communication behaviors from
their employees. These might include all of the following, EXCEPT
A.
being open to others’ opinions.
B.
listening attentively.
C.
limiting discussion of controversial topics.
D.
treating people with dignity.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
64.
Workplace friendships are usually ____________ than regular friendships.
A.
easier to maintain
B.
more challenging to control
C.
more interesting
D.
less difficult to end
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
65.
The most likely opportunity for forming friendships at work arises with respect to whom?
A.
superiors
B.
subordinates
C.
clients
D.
coworkers
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Easy
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
66.
Stephen and Tim are coworkers with a strong friendship outside the workplace. They hold
positions at the same level, and when a supervisory position becomes available, they both
apply. Stephen is disappointed when he finds out that Tim got the promotion because
Stephen feels that he is more qualified and has been at the company longer. However,
because of the ________________ dimension of their relationship, Stephen acts happy and
voices his support for Stephen.
A.
social
B.
task
C.
friendship
D.
professional
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
67.
Friendships between _______________________ are considerably more complicated than other
workplace relationships because they include a power difference.
A.
coworkers
B.
employees and clients
C.
superiors and subordinates
D.
superiors and clients
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
68.
In superior-subordinate relationships in the workplace, it is best if the parties do all of the
following EXCEPT
A.
acknowledge that their friendship and their work relationship might conflict.
B.
agree to keep their friendship and their work relationship as separate as they can.
C.
acknowledge the possibility of conflicts.
D.
establish their expectations for how to address clashes of interest only after such clashes
occur.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
69.
In the workplace, your _____________ may be your friends, but they still expect you to furnish a
high-quality service or product, and you still expect them to provide full and prompt payment.
A.
coworkers
B.
customers
C.
subordinates
D.
employees
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships
70.
A personal friendship with customers can be successful if the friends agree that their
________________ relationship is separate and should be treated accordingly.
A.
professional
B.
coworker
C.
subordinate
D.
social
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-09 Describe the dynamics of social relationships in the workplace.
Topic: Workplace Relationships