Chapter 07 Communicating in Social and Professional Relationships
Answer Key
Multiple Choice Questions
1.
Having strong ______________ ties with friends, neighbors, coworkers, and others improves the
quality of our life in multiple ways.
A.
personal
B.
social
C.
relational
D.
professional
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-01 Explain why we form social relationships.
Topic: Social Relationships
2.
Which theory says that each of us is born with a drive to seek, form, maintain, and protect
strong social relationships?
A.
B.
social relationship theory
C.
social exchange theory
D.
interaction theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-01 Explain why we form social relationships.
Topic: Need to Belong Theory
3.
Which of the following is one of the reasons why solitary confinement is considered a harsh
punishment for prisoners?
A.
Interacting only with people for whom we have no real feelings is unrewarding.
B.
Most of us aren’t satisfied if we have emotionally close relationships with people we don’t
get to see.
C.
Being cut off from social interaction can be physically and psychologically devastating.
D.
We develop many of our important relationships in face–to-face contexts.
Type of question: Analyze
4.
People in a ___________ relationship initially meet each other face–to-face but later maintain
their relationship primarily or exclusively online.
A.
virtual
B.
real-world
C.
Pinocchio
D.
cyber emigrant
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Medium
Learning Objective: 07-01 Explain why we form social relationships.
Topic: Social Relationships
5.
Lydia maintains her Facebook page, posting updates regularly and commenting on her friends’
posts. She also IMs and e-mails the same group of friends. She maintains her most important
friendships not only in person but also online. What motivates Lydia’s use of communication
technology?
A.
relational wants
B.
need to belong
C.
interaction needs
D.
social skills
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-01 Explain why we form social relationships.
Topic: Need to Belong Theory
6.
Which of the following is NOT a major reason that people use instant messaging?
A.
Breaking up with someone
B.
Making plans with friends
C.
Meeting someone new
D.
Playing a trick on someone
Type of question: Analyze
7.
People who share ___________ information with online friends are more likely to experience
stronger ties than those who don’t.
A.
confidential
B.
interesting
C.
impersonal
D.
personal
AACSB: Knowledge Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-01 Explain why we form social relationships.
Topic: Social Relationships
8.
Which of the following is NOT a way to protect your privacy online?
A.
Enable the auto upload feature on smartphones and other devices.
B.
Delete sensitive materials regularly.
C.
Think twice before giving online information to others.
D.
Use a complex set of characters in your passwords.
Type of question: Analyze
9.
Social relationships bring us what three types of rewards?
A.
emotional, material, and relational
B.
relational, material, and health
C.
emotional, psychological, and health
D.
emotional, material, and health
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Medium
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
10.
Sydney is getting ready to have a baby. Although she is very excited, she is also a bit nervous
and doesn’t know what to expect. Sydney’s friends throw her a surprise baby shower to
celebrate her upcoming arrival and to reassure her that all will go well. Sydney’s friends are
providing what kinds of rewards by supporting and celebrating with her?
A.
emotional
B.
health
C.
financial
D.
physiological
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
11.
Examples of ___________ rewards include support and happiness.
A.
health
B.
relational
C.
emotional
D.
material
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
12.
Tara is moving to a new apartment across town. Several of her friends come with their trucks
and help her move her belongings to her new place. They stay to help her unpack and get
settled as well. Tara is experiencing what type of rewards from her friendships?
A.
Health
B.
Material
C.
Emotional
D.
Task
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
13.
When we experience _______________ rewards, our needs for items such as money, food, and
shelter are being met by our social relationships.
A.
material
B.
health
C.
basic
D.
task
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
14.
Research suggests that close relationships help people manage the negative effects of stress
because social relationships bring ______________ rewards.
A.
material
B.
basic
C.
health
D.
personal
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Benefits of Social Relationships
15.
Social relationships carry ___________ as well as benefits.
A.
needs
B.
problems
C.
wants
D.
costs
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-02 Summarize some of the benefits and costs of social relationships.
Topic: Costs of Social Relationships
16.
Which of the following is NOT an example of a cost in a social relationship?
A.
the expense involved in going on a road trip with friends
B.
having friends listen to you talk about what’s going on in your life
C.
the time spent with a friend
D.
helping a friend move to his new apartment
Type of question: Analyze
17.
Which theory explains why individuals are drawn to others?
A.
social exchange theory
B.
relational maintenance theory
C.
attraction theory
D.
uncertainty reduction theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
18.
If you like your new classmate because of her funny and bright personality, you are
experiencing ________ attraction.
A.
social
B.
task
C.
physical
D.
interpersonal
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
19.
Cameron really likes his new roommate, Tom. Tom is clean, always picks up after himself, and
pitches in when it is time to cook dinner. Cameron also appreciates that Tom is a great
karaoke partner when they go to the karaoke bar on Tuesday nights. Cameron is experiencing
which type of attraction to Tom?
A.
social
B.
physical
C.
interpersonal
D.
task
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
20.
Because humans are visually oriented, we are attracted by _______________, which often
motivates us to get to know someone better.
A.
appearance
B.
similarity
C.
complementarity
D.
proximity
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
21.
We’re more likely to form attraction, particularly social and task attraction, with people we see
often because we are attracted by
A.
appearance.
B.
similarity.
C.
complementarity.
D.
proximity.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
22.
Amy’s daughter has been attending a particular preschool for two years. Amy has formed
bonds with many of the other mothers in her daughter’s class. They have regular play dates
and even a few “ladies’ nights” without the children. Amy genuinely enjoys the time she
spends with the other mothers. What most likely attracts her to the other mothers?
A.
complementarity
B.
proximity
C.
appearance
D.
lifestyle
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
23.
Which word best encompasses the idea that we are attracted to others who are like us?
A.
appearance
B.
complementarity
C.
similarity
D.
proximity
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
24.
The saying “opposites attract” might seem true because we are attracted by
A.
proximity.
B.
appearance.
C.
complementarity.
D.
similarity.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
25.
Numerous studies have shown that in general we find ______________ to be more attractive
than complementarities.
A.
proximity
B.
appearance
C.
task orientations
D.
similarities
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
26.
Culture has the strongest influence on how we define ___________________ attractiveness.
A.
social
B.
physical
C.
interpersonal
D.
task
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
27.
In 2006, the pop star Ashlee Simpson underwent rhinoplasty to have the size and shape of her
nose reduced. Though she denied having surgery for a while, Simpson ultimately told
Us
Weekly
in 2008,
“
I used to look at a beautiful girl on the cover of a magazine and think I could
never be that. … I like to get dressed up now, and that’s something I’ve never been into
before.” Simpson appeared to have believed that a smaller nose improved her ____________
attractiveness.
A.
social
B.
interpersonal
C.
physical
D.
task
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Attraction Theory
28.
When you first meet someone, ____________________ theory suggests that you will find your
lack of information about that person to be unpleasant, so you’ll be motivated to find out more
information.
A.
uncertainty reduction
B.
attraction
C.
relational maintenance
D.
social exchange
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Uncertainty Reduction Theory
29.
Arwan thinks that his classmate Jasmine is attractive. He invites her for coffee after class, and
they discuss basic information, such as what they like to do and where they live. They spend
more time together over a period of several months, and Arwan learns more personal
information about Jasmine. He also gets to know what she is thinking or feeling simply by
observing her nonverbal cues, such as the tone of her voice or her facial expressions. Arwan
likes Jasmine more as he learns more about her. Which theory best represents Arwan’s
experience?
A.
attraction theory
B.
uncertainty reduction theory
C.
social exchange theory
D.
relational maintenance theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Uncertainty Reduction Theory
30.
Liking your brother’s best friend the more you get to know him is a reflection of the
______________ theory.
A.
social exchange
B.
relational maintenance
C.
uncertainty reduction
D.
attraction
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-03 Compare and contrast attraction theory and uncertainty reduction theory.
Topic: Uncertainty Reduction Theory
31.
The guiding principle of ______________ theory is that people seek to maintain relationships in
which the benefits outweigh the costs.
A.
social exchange
B.
equity
C.
uncertainty reduction
D.
relational maintenance
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Social Exchange Theory
32.
If you believe that friends should always be there for you and support you even if they
disagree with your decisions, that is your _______________ for friendship.
A.
social exchange rate
B.
equity expectation
C.
comparison level for alternatives
D.
comparison level
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Social Exchange Theory
33.
Shannon and Emilio have been dating for three months. Although Shannon is happy with
Emilio and feels that he treats her well, she is excited to hear through the grapevine that
Travis is also interested in her. Shannon finds Travis to be more attractive and exciting than
Emilio, and after some thought, she breaks up with Emilio to date Travis. Shannon most likely
used her _____________ to make the decision.
A.
comparison level
B.
conscience
C.
comparison level for alternatives
D.
equity theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Social Exchange Theory
34.
Your _____________ for a particular relationship can strongly influence how satisfied you are in
that relationship.
A.
happiness
B.
comparison level
C.
comparison level for alternatives
D.
social exchange
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Social Exchange Theory
35.
Gia’s best friend Michelle can be very critical. More often than not, Michelle is angry with Gia
or ignores her. Despite her other friends’ repeated pleas to end the abusive relationship, Gia
sticks it out. Although she finds Michelle’s behavior hurtful, Gia can’t reconcile this behavior
with the fact that Michelle can be kind and thoughtful as well. Gia also believes that Michelle
understands her better than anyone else does. Which theory provides an explanation for why
Gia maintains a relationship that appears to others to be too costly?
A.
social exchange theory
B.
attraction theory
C.
equity theory
D.
uncertainty reduction theory
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 07-04 Differentiate social exchange theory and equity theory.
Topic: Social Exchange Theory