37.
If you are hungry or tired, or if you are in an especially hot or cold environment, you might find
it difficult to listen because of what is generally termed
A.
distractions.
B.
noise.
C.
tiredness.
D.
annoyance.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
38.
Nadine’s boyfriend Rory is telling her about his day while the television is on in the
background. Halfway through his story, Nadine’s phone beeps to signal that she has just
received a text message. Nadine also notices how hot the house is and is wondering whether
the air conditioning has been turned on yet. Nadine, who understands how distracting
__________ can be, asks Rory to wait while she turns off her television and phone and turns on
the air conditioner. Once these tasks have been taken care of, Nadine knows that she will
listen much more effectively.
A.
B.
problems
C.
technology
D.
noise
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
39.
When you are_________________, you use feedback behaviors that make it seem as though
you are paying attention, even though your mind is elsewhere.
A.
selectively listening
B.
distracted
C.
pseudolistening
D.
hearing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
40.
________________ means listening only to what you want to hear and ignoring the rest.
A.
Selective attention
B.
Information overload
C.
Rebuttal tendency
D.
Noise
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
41.
Ava is not confident about giving speeches. Though she works hard on her speech, by the
time she sits down, she knows that she did not give the speech she had planned. When she
meets with her professor to listen to feedback, Ava focuses on the critical comments, such as
that she used too many vocal fillers and that she forgot to state her thesis. However, Ava does
not pay much attention to her professor’s positive comments on her research and closure.
Because of her preconceived notions about her speech, Ava is engaging in what poor listening
habit?
A.
pseudolistening
B.
rebuttal tendency
C.
selective attention
D.
information overload
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
42.
Derrick thinks that his grandfather is boring when he tells stories about growing up on a farm.
Derrick doesn’t want to be rude, so he nods his head and says “uh huh” and “wow” a lot. His
grandfather is hurt by Derrick’s ______________, as he can tell that Derrick is not truly
listening.
A.
pseudolistening
B.
selective attention
C.
interpretation
D.
rebuttal tendency
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
43.
Because we talk to people, watch television, listen to the radio, surf the Internet, and read
textbooks, among other things, it is easy to suffer from
A.
selective attention.
B.
glazing over.
C.
information overload.
D.
pseudolistening.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
44.
Because of an impaired ability to focus and a tendency to become easily distracted,
individuals with attention-deficit hyperactivity disorder may have an especially difficult time
dealing with what barrier to effective listening?
A.
pseudolistening
B.
information overload
C.
selective attention
D.
rebuttal tendency
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
45.
While working at a busy law firm, Bruce is using Skype to meet with a client in another state.
Although Bruce is trying to concentrate, he is also replying to an important text on his phone
and is handed an incoming fax by his assistant. Bruce takes notes on the meeting, but he
notices later that several important details are missing. Bruce probably missed those details
as a result of __________________ during his client meeting.
A.
selective attention
B.
glazing over
C.
pseudolistening
D.
information overload
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
46.
Silencing your cell phone during meetings, setting filters on your e-mail system to reduce
spam, and using your digital video recorder to record and watch your television shows later
without commercials are all examples of avoiding which of the following?
A.
information overload
B.
technology
C.
advertisers’ influences using media
D.
glazing over while listening
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
47.
Most of us are capable of understanding up to 600 words per minute, but the average person
speaks fewer than 150 words per minute. That gap leaves a lot of spare time for mind to
wander or daydream, also called
A.
pseudolistening.
B.
glazing over.
C.
selective listening.
D.
close mindedness.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Medium
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
48.
Mateo enjoys his philosophy class, and he likes listening to his professor lecture. However,
Mateo tends to glaze over when the professor gives the class directions, and he allows his
mind to drift while the professor explains the requirements for an upcoming test. As a result,
Mateo completes the test incorrectly but is surprised to receive a low grade. What of the
following best describes the problem caused by his glazing over?
A.
Mateo listened less critically than he normally would.
B.
Mateo gave the professor the impression that he wasn’t listening.
C.
Mateo missed important details in what he was hearing.
D.
Mateo was an ineffective listener.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
49.
_________________ is the propensity to debate a speaker’s point and formulate a reply while
that person is still speaking.
A.
Response tendency
B.
Selective listening
C.
Rebuttal tendency
D.
Pseudolistening
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
50.
Because Jerry is an attorney, he is used to formulating replies to a speaker’s comments before
the speaker has finished, and Jerry is always ready to debate a speaker’s point. This
_________________ frustrates Jerry’s wife, who feels that Jerry doesn’t pay attention to her as
she speaks because he is too busy thinking of his response and anticipating her comments.
A.
rebuttal tendency
B.
pseudolistening
C.
closed-mindedness
D.
competitive interrupting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
51.
The tendency not to listen to anything with which one disagrees is known as
A.
selective listening.
B.
rebuttal tendency.
C.
glazing over.
D.
closed-mindedness.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
52.
People who refuse to consider the merits of a speaker’s point if it conflicts with their own and
who tend to overreact to certain forms of language, such as profanity, usually have what
barrier to effective listening?
A.
rebuttal tendency
B.
closed-mindedness
C.
selective listening
D.
glazing over
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
53.
When the Greek philosopher Aristotle wrote “It is the mark of an educated mind to be able to
entertain a thought without accepting it,” he was arguing against
A.
glazing over.
B.
selective listening.
C.
closed-mindedness.
D.
rebuttal tendency.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
54.
Which of the following is NOT a common reason people interrupt others?
A.
to stop the speaker and ask for clarification
B.
to stop the speaker because they don’t want to listen
C.
to express support or enthusiasm for what the speaker is saying
D.
to warn the speaker of impending danger
55.
Five students are placed in a group to complete a project in anatomy class. Because Freddy’s
father is a doctor, Freddy feels that he has a stronger grasp of the content than his
teammates and should therefore guide the project. When other group members speak, Freddy
frequently breaks into the conversation, making sure that his perspective takes priority.
Freddy’s group members probably find his ________________ to be distracting and frustrating,
as they can tell that Freddy thinks he knows more than they do.
A.
competitive interrupting
B.
rebuttal tendency
C.
closed-mindedness
D.
pseudolistening
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-08 Examine a social interaction and identify barriers to effective listening.
Topic: Barriers to Effective Listening
56.
_________________ interrupting describes the practice of using interruptions to take control of
the conversation.
A.
Frequent
B.
Dominant
C.
Competitive
D.
Critical
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-07 List and summarize the barriers to effective listening.
Topic: Barriers to Effective Listening
57.
Research suggests that women tend to focus more on listening to make connections with
others, making them ___________-oriented listeners.
A.
content
B.
relationship
C.
empathy
D.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening Styles
58.
Elena has an argument with her boyfriend. When discussing the conflict with her girlfriends,
she focuses on her emotions. However, when she discusses the situation with her brothers to
get the male perspective, she feels that they won’t want to hear about her emotions. Because
men tend to be more ____________-oriented listeners, Elena highlights the issues that came
up in the conflict and what each person’s position on the problem was.
A.
content
B.
C.
time
D.
action
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-09 Assess your listening skills.
Topic: Listening Styles
59.
What is one way to become a better informational listener?
A.
understand probability
B.
listen for substance more than style
C.
be a skeptic
D.
acknowledge feelings
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Improving Listening Skills
60.
Crystal’s best friend Kerry complains about her boyfriend all the time, noting how he was late
for their date and how he never brings her flowers, for example. Because Kerry feels that she
can vent to Crystal, Kerry uses their time together to work out her frustration with her
boyfriend. Consequently, when Crystal meets Kerry’s boyfriend for the first time, Crystal
focuses on what she doesn’t like about him rather than listen to him discuss the surprise
party he is planning for Kerry or how crazy he is about Kerry. In this situation, to become a
better informational listener, Crystal needs to
A.
avoid the confirmation bias.
B.
separate what is and isn’t said.
C.
listen for substance more than style.
D.
be a skeptic.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Improving Listening Skills
61.
Which term describes the tendency of dramatic, shocking events to distort our perceptions of
reality?
A.
halo effect
B.
backchanneling effect
C.
vividness effect
D.
shock value
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Improving Listening Skills
62.
Isa’s parents went through a rather traumatic divorce. Isa witnessed a lot of brutal arguments
and name calling and was at the center of a years-long custody battle. Because of the
_______________ effect, Isa believes that most marriages are destined to end in divorce and
that finding love that can last is difficult, if not impossible.
A.
lasting
B.
vividness
C.
traumatic
D.
halo
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Improving Listening Skills
63.
________________ isn’t about being cynical or finding fault; it’s about evaluating the evidence
for a claim.
A.
Skepticism
B.
Sarcasm
C.
Criticism
D.
Evaluation
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Critical Listening
64.
Which of the following is NOT a tip for becoming a better critical listener?
A.
Be a skeptic.
B.
Evaluate a speaker’s credibility.
C.
Understand probability.
D.
Listen nonjudgmentally.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Critical Listening
65.
If you were listening to a speech on breast cancer survival rates, which speaker would have
the most credibility?
A.
Susan, a breast cancer survivor
B.
Dr. Lee, a psychologist who works with cancer survivors
C.
Tyson, a lab technician who has done research on the topic
D.
Dr. Compson, a leading oncologist in the field
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Critical Listening
66.
For a statement to be ____________, it has to have a greater than 50 percent chance of being
true.
A.
possible
B.
probable
C.
certain
D.
true
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Critical Listening
67.
During his speech, Vince says, “I will get married one day.” What type of claim is this?
A.
certain
B.
true
C.
probable
D.
possible
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Critical Listening
68.
Barb is angry that her daughter, Kelly, has received an “F” in a class. Barb is sure that Kelly
has slacked off, so she brushes off Kelly’s claim that the teacher made an error, thinking that
Kelly is just making an excuse. Kelly wants to discuss how upset she is over the mistake, but
Barb is making what error in her empathic listening?
A.
Barb is not acknowledging Kelly’s feelings.
B.
Barb is not considering Kelly’s credibility.
C.
Barb is passing judgment rather than listening.
D.
Barb is not separating what is and isn’t being said.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Empathic Listening
69.
An important strategy for good empathic listening is to acknowledge a speaker’s feelings and
allow him or her to continue to express them. We can do so by using what kinds of
statements?
A.
continuer statements
B.
terminator statements
C.
positive statements
D.
empathic statements
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Empathic Listening
70.
Amanda is telling her father about a recent conflict with her boyfriend. She is afraid that she
and her boyfriend are nearing the end of their relationship, and she is very upset. Amanda has
a lot to say and really needs someone to listen, but her father keeps making
__________________ statements, such as “It’s okay,” “There are other fish in the sea,” and
“Don’t worry; you’ll find someone better.” Amanda becomes frustrated and ends the
conversation because she feels that her father doesn’t think her emotions are important.
A.
continuer
B.
insensitive
C.
negative
D.
terminator
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 06-10 Describe strategies for improving your informational, critical, and empathic listening skills.
Topic: Empathic Listening