Chapter 06 Listening Effectively Answer Key
Multiple Choice Questions
1.
Most people spend more time _____________ than they do speaking, writing, or engaging in
other communicative behaviors.
A.
hearing
B.
thinking
C.
interpreting
D.
listening
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
2.
Which of the following refers to the active process of making meaning out of another person’s
spoken message?
A.
hearing
B.
listening
C.
D.
interpreting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
3.
Lilah and her friend Janet attend the same history class. One day after class, Lilah wants to
talk with Janet about a particular point in the lecture, but Janet has no idea what Lilah is
asking her about. Even though they are in the same class, it is clear that Janet is only
___________ the message while Lilah is attending to the message.
A.
interpreting
B.
listening
C.
hearing
D.
selecting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
4.
If you are paying attention well enough to understand what a person is trying to communicate,
you are ______________ the message.
A.
attending to
B.
hearing
C.
participating in
D.
interpreting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
5.
Mika’s supervisor is running a meeting at work. The supervisor starts the slideshow but does
not begin speaking right away, as he is busy flipping through his notes. Although Mika is
picking up a lot of information from both the slideshow and his supervisor’s nonverbal
behaviors, the act of ____________ cannot begin for Mika until someone actually speaks.
A.
hearing
B.
C.
interpreting
D.
listening
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
6.
In speech class, Faraj finds that he enjoys the persuasive speeches best. His favorite
speeches involve controversial topics, such as abortion and same-sex marriage. He finds that
by listening to these types of speeches, he can then analyze his own social and political views.
What style of listening best applies to Faraj?
A.
people-oriented style
B.
time-oriented style
C.
content-oriented style
D.
action-oriented style
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
7.
Someone who likes presentations that are neat and concise most likely has which type of
listening style?
A.
people-oriented
B.
time-oriented
C.
content-oriented
D.
action-oriented
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-01 Differentiate between listening and hearing.
Topic: Listening and Hearing
8.
________________ listening requires the conscious and explicit goal of understanding what the
speaker intends to communicate.
A.
Effective
B.
Active
C.
Deliberate
D.
Normal
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-02 Explain the importance of listening effectively.
Topic: Listening Effectively
9.
Which of the following is NOT a reason it is important to listen effectively?
A.
Good listening skills are essential in the workplace.
B.
College students spend less than half their time listening.
C.
Good listening skills top the list of most important communication skills in personal
relationships.
D.
Being a good listener is vital to almost every social and personal bond we have.
Type of question: Analyze
10.
______________ is merely the perception of sound.
A.
Listening
B.
Selecting
C.
Hearing
D.
Interpreting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-02 Explain the importance of listening effectively.
Topic: Listening Effectively
11.
If you play music in the background as you study, chances are you are only _________ the
music.
A.
hearing
B.
listening to
C.
attending to
D.
interpreting
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Topic: Listening Effectively
12.
Pilar’s best friend calls Pilar about an issue the friend is having at work, and they speak for
about twenty minutes. The next day, Pilar’s friend asks her a specific question, but Pilar has
no idea what she is talking about. Though Pilar swears to her angry friend that Pilar heard her,
Pilar has disproven what myth about listening?
A.
Listening is effortless.
B.
Hearing is the same as listening.
C.
Listening takes effort.
D.
Attending to the message is necessary for listening.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 06-02 Explain the importance of listening effectively.
Topic: Listening Effectively
13.
Individuals who are willing to be trained in effective listening do not subscribe to what myth
about listening?
A.
Hearing is the same as listening.
B.
Listening is natural and effortless.
C.
People vary in their listening abilities.
D.
Good listeners are common.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-02 Explain the importance of listening effectively.
Topic: Listening Effectively
14.
Patrick, who was raised in an Irish American family in New York City, is troubled by his
relationship with Pahana, who has grown up in a Native American family. Patrick becomes
frustrated because he thinks that Pahana does not listen to him. Whenever Patrick speaks,
Pahana looks down or away from him instead of making eye contact. Patrick does not seem to
realize that culture affects
A.
understanding of language.
B.
listeners’ expectations for directness.
C.
nonverbal listening responses.
D.
all forms of verbal communication.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-03 Identify examples of how culture affects listening behavior.
Topic: Culture and Listening Behavior
15.
If someone from Boston uses the term “wicked good” in a conversation with someone whose
first language is not English, there might be a misunderstanding because culture affects
A.
understanding of language.
B.
all forms of nonverbal communication.
C.
nonverbal listening responses.
D.
listeners’ expectations for directness.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 06-03 Identify examples of how culture affects listening behavior.
Topic: Culture and Listening Behavior
16.
Which statement is true about the HURIER model of listening?
A.
There are five stages to effective listening.
B.
Sometimes listening effectively requires us to go back and forth among the stages.
C.
The stages of listening must always follow the same order.
D.
Redirecting is one of the stages of effective listening.
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
17.
__________ without listening is common when we’re tired or uninterested in what the person is
saying or when there are multiple voices speaking at once.
A.
Understanding
B.
Interpreting
C.
Responding
D.
Hearing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
18.
Cal is listening to speeches on famous playwrights in his English composition class. During
one speech, a student uses terms that are unfamiliar to Cal, such as “iambic pentameter” and
“rhyme royal.” Cal has trouble following this speech because he is not able to complete what
stage of the HURIER method?
A.
interpreting
B.
responding
C.
understanding
D.
hearing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
19.
You are asked on a test to name the colors of the rainbow, and you are able to remember
them by using the ____________ of ROY G. BIV as an acronym for red, orange, yellow, green,
blue, indigo, and violet.
A.
memory
B.
mnemonic
C.
trick
D.
skill
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: Mnemonics
20.
Which of the following is NOT a means of interpretation?
A.
withholding your interpretation until the speaker is done speaking
B.
signaling your interpretation of the message to the speaker
C.
paying attention to all the speaker’s verbal behaviors
D.
paying attention to all the speaker’s nonverbal behaviors
Type of question: Analyze
21.
During which stage of listening do you judge whether the speaker’s statements are accurate,
separate fact from opinion, and consider the speaker’s actions or previous statements?
A.
interpreting
B.
responding
C.
evaluating
D.
hearing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
22.
What is the last stage of listening, according to the HURIER model?
A.
interpreting
B.
evaluating
C.
remembering
D.
responding
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
23.
Which of the following is NOT a form of feedback people provide while listening?
A.
supporting
B.
advising
C.
backchanneling
D.
summarizing
Type of question: Analyze
24.
Which of the following is the most active listening response?
A.
advising
B.
backchanneling
C.
paraphrasing
D.
supporting
Type of question: Analyze
25.
When you restate something into your own words, you are doing what?
A.
responding
B.
advising
C.
paraphrasing
D.
analyzing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
26.
Beth is listening to her friend Melissa talk about a recent breakup. Beth wants to give an
appropriate listening response, to convey to Melissa that she stands by her friend and shares
her point of view. Beth’s best listening response would be which of the following?
A.
analyzing
B.
supporting
C.
advising
D.
paraphrasing
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 06-04 List and summarize the stages in the HURIER model of listening.
Topic: The HURIER Model
27.
Which of the following is NOT a type of listening?
A.
informational
B.
critical
C.
empathic
D.
persuasive
Type of question: Analyze
28.
Much of the listening you do in class is ________________ listening.
A.
critical
B.
empathic
C.
informational
D.
educational
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Topic: Types of Listening
29.
Which of the following is the most passive form of listening?
A.
hearing
B.
critical
C.
educational
D.
informational
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
30.
When our goal is to evaluate or analyze what we’re hearing, we are engaged in ____________
listening.
A.
critical
B.
informational
C.
empathic
D.
effective
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
31.
When you are asked to write a review of another student’s speech, what type of listening
should you use during the student’s presentation?
A.
informational
B.
empathic
C.
critical
D.
persuasive
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
32.
What is considered the most challenging form of listening?
A.
critical
B.
supporting
C.
informational
D.
empathic
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
33.
What term would you use to describe the ability to understand a situation from another’s point
of view?
A.
empathic concern
B.
perspective taking
C.
sympathetic listening
D.
personal analysis
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
34.
Mariah, Joe’s girlfriend, is sad because her dog has just died. That evening, while Joe listens
to Mariah talk about the dog, he remembers losing his own cat three years earlier, and he
becomes sad as well. He conveys to Mariah that he truly understands her grief. Joe is
employing what type of listening?
A.
sympathetic
B.
relational
C.
empathic
D.
inspirational
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 06-05 Differentiate and give examples of informational listening, critical listening, and empathic listening.
Topic: Types of Listening
35.
Listening to a minister deliver a sermon to his congregation would be considered
________________ listening.
A.
empathic
B.
appreciative
C.
informational
D.
inspirational
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-06 Identify your primary listening style.
Topic: Types of Listening
36.
When you listen to a funny story or a favorite song, you are engaged in ____________ listening.
A.
appreciative
B.
inspirational
C.
empathic
D.
critical
AACSB: Knowledge Application
Accessibility: Keyboard Application
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 06-06 Identify your primary listening style.
Topic: Types of Listening