37.
Wanda is annoyed because her waiter keeps getting her order wrong and doesn’t seem to be
listening to her. Wanda informs her companions that she will not leave a tip for such a lazy,
incompetent waiter. Wanda is unaware that two other waiters have called in sick, leaving her
waiter with twice the workload. Wanda’s lack of consideration of external forces to explain the
waiter’s behavior is an example of a(n)
A.
uncontrollable attribution.
B.
fundamental attribution error.
C.
self-serving bias.
D.
external attribution.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 03-05 Differentiate self-serving bias and fundamental attribution error.
Topic: Fundamental Attribution Error
38.
Effective communication depends on your ability to perceive others as well as to perceive
A.
others’ intentions.
B.
others’ actions.
C.
yourself.
D.
circumstances.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
39.
Your self-concept, or ______, is composed of stable ideas about who you are.
A.
perception
B.
Johari window
C.
stability
D.
identity
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
40.
If you define yourself as a male, an uncle, and someone who is fun and honest, you are
defining different aspects of your self-concept or
A.
locus.
B.
organization.
C.
identity.
D.
culture.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
41.
Which of the following is NOT an area represented in the Johari window?
A.
Known
B.
Blind
C.
Open
D.
Unknown
42.
If Rebecca chooses not to share her history of childhood abuse with friends, in which area of
Rebecca’s Johari window would that information be located?
A.
Open
B.
Blind
C.
Unknown
D.
Hidden
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 03-07 Use the Johari window model to demonstrate how the self-concept is multi-faceted.
Topic: The Johari Window
43.
Which area of the Johari window would most likely include characteristics such as your name,
sex, academic major, and hobbies?
A.
Open
B.
Blind
C.
Unknown
D.
Hidden
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 03-07 Use the Johari window model to demonstrate how the self-concept is multi-faceted.
Topic: The Johari Window
44.
In 2009, a popular game show aired called
The Moment of Truth
. On this show, contestants
chose to disclose secrets to their friends, family, and the viewing audience in order to win
money. In other words, the contestants were moving information from the ______ area of their
Johari window to the open area.
A.
blind
B.
unknown
C.
open
D.
hidden
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Hard
Learning Objective: 03-07 Use the Johari window model to demonstrate how the self-concept is multi-faceted.
Topic: The Johari Window
45.
When the College Board asked almost 1 million high school seniors in the United States to
rate their ability to get along with others, every single student responded that he or she was
“above average.” Which of the following statements best reflects the results of this survey?
A.
It is often difficult to judge ourselves objectively or accurately.
B.
Many aspects of our self-concept are objective.
C.
Most of us are optimistic in our self-concept.
D.
It is important to recognize the many dimensions of self-concept.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
46.
Some of what we know about ourselves is based on ______ facts, such as details regarding
height, weight, and hair color.
A.
subjective
B.
obvious
C.
accurate
D.
objective
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
47.
Johanna suffers from depression and has low self-esteem. When she receives a low grade on
her informative speech, she believes that the grade is a reflection of her self-worth. Which
statement best illustrates Johanna’s experience?
A.
The tendency toward self-monitoring ranges along a continuum from high to low.
B.
Many aspects of our self-concept are objective.
C.
Sometimes our judgments of ourselves are unreasonably negative.
D.
Others’ perceptions of us are usually accurate.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 03-06 Explain self-concept and how it is partly subjective.
Topic: Self-Concept
48.
Someone who is a(n)______ pays attention to how others are reacting to his or her behaviors
and adjusts communication as needed.
A.
high self-monitor
B.
effective leader
C.
competent communicator
D.
adaptable listener
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Monitoring
49.
Tyce doesn’t spend a lot of energy worrying about his appearance; he just wears whatever is
at hand in the morning. Likewise, he always says what is on his mind and isn’t concerned with
what other people think about him. Tyce’s behavior suggests that Tyce is a(n) ______ self–
monitor.
A.
high
B.
average
C.
low
D.
honest
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Monitoring
50.
Lissa hates math. She knows that she will not do well in her math class. As her first math
exam approaches, Lissa doesn’t really study for it because she believes that she won’t do well
on it anyway. When she receives a “D” on the exam, Lissa tells her father, “See? I told you I
wasn’t good at this!” Which phenomenon is Lissa likely experiencing?
A.
Self-fulfilling prophecy
B.
Self-monitoring
C.
Self-esteem
D.
Self-concept
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Fulfilling Prophecies
51.
People may experience ______ because their expectations of a situation influence their
behavior, thus influencing the outcome.
A.
controllability
B.
fundamental attribution error
C.
self-serving bias
D.
self-fulfilling prophecy
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Fulfilling Prophecies
52.
Which of the following most directly reflects your degree of satisfaction or dissatisfaction with
your self-concept?
A.
Childhood
B.
Stability
C.
Self-esteem
D.
Self-fulfilling prophecy
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Esteem
53.
Individuals with ______ self-esteem tend to be more outgoing and communicative and
therefore build stronger relationships with others.
A.
high
B.
confident
C.
low
D.
average
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Esteem
54.
Because of an abusive childhood, Luis is pessimistic about his abilities at work and school
and wishes he were a better person. He rarely initiates relationships and has a hard time
believing in a partner’s expression of love and affection. Luis has low ______.
A.
stability
B.
self-concept
C.
constructs
D.
self-esteem
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 03-08 Describe how self-fulfilling prophecies and self-monitoring can shape communicative behavior.
Topic: Self-Esteem
55.
When you wear a suit to an interview and communicate in an articulate, professional manner,
what behavioral adjustment are you engaging in?
A.
Self-fulfilling prophecy
B.
Fundamental attribution error
C.
Self-serving bias
D.
Identity management
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
56.
Ann has a date after work. She rushes home and changes out of her business suit into jeans
and a nice shirt. She applies additional makeup and puts on perfume, something she never
does for work. Ann is engaging in what communication behavior?
A.
Self-serving bias
B.
Identity management
C.
Self-fulfilling prophecy
D.
Organization
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
57.
Psychologist Dan McAdams has suggested that we all develop a(n) ______, a way of
presenting ourselves to others that is based on our self-concept but that is also influenced by
other people.
A.
life story
B.
identity
C.
face
D.
image
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
58.
In the film
The Mask
, the bank teller Stanley Ipkiss (played by Jim Carrey) tries to be friendly
and outgoing, but others, including his own friends, treat him with disrespect and scorn. They
clearly do not accept the image of himself that Stanley portrays because
A.
Stanley manages multiple identities.
B.
image management is complex.
C.
Stanley tries to project an image that accurately reflects his self-concept.
D.
image management is collaborative.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
59.
In your circle of friends, you are known as a friend, but in your place of employment, you are
known as an employee. Which of the following statements most accurately characterizes this
concept?
A.
Image management is collaborative.
B.
We manage multiple identities.
C.
Managing an image is complex.
D.
We try to project an image that accurately reflects our self-concept.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
60.
Patrick has been diagnosed with Parkinson’s disease. Although his condition is in its early
stages, Patrick notices that he completes tasks at work much more slowly than he used to.
Patrick is having trouble deciding if he will reveal his medical condition to his supervisor
because Patrick doesn’t want his boss’s perception of him to change. Like many others with
“invisible” medical conditions, Patrick is trying to
A.
manage multiple identities.
B.
lie about his situation.
C.
be someone he is not.
D.
avoid image management.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
61.
Which of the following is NOT among the typical reasons why someone who is HIV-positive
would choose to conceal the condition?
A.
Fear of rejection
B.
Privacy
C.
Self-blame
D.
Disbelief
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
62.
Lola has two e-mail addresses, one for school and another for her personal use. She also
enjoys going to a virtual gaming website, where her user name is Xena. Lola is ______ online.
A.
projecting one image about herself to multiple users
B.
identifying herself in a cohesive way
C.
managing multiple identities
D.
avoiding image management
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
63.
Research shows that when we ask others for favors, we often create narratives that help us
maintain our image while still being persuasive because
A.
we manage multiple identities.
B.
image management is complex.
C.
we like to tell stories about our self-concept.
D.
our self-esteem informs everything we do.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
64.
Rashid has been asked to be the best man at his brother’s wedding. Unfortunately, the
wedding is in another state, and in order to arrive on time, Rashid would need to miss his final
exam for his algebra class. Rashid meets with the professor and explains the situation. He
knows that he must appear dedicated to class while at the same time asking to be allowed to
finish the course early. Rashid’s narrative reflects the concept that
A.
we like to tell others stories.
B.
we manage multiple identities.
C.
our self-esteem informs at the narratives we tell.
D.
image management is complex.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management
65.
Sociologist Erving Goffman coined the term ______ to describe the behaviors we use to project
our desired public image to others.
A.
image management
B.
context
C.
facework
D.
identity
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 03-10 Define face and facework and differentiate the three face needs: fellowship face, autonomy face,
and competence face.
Topic: Facework
66.
Margaret is angry that her mother insists on doing everything for her, even though Margaret
began college a few months ago. Her mother schedules her doctors’ appointments for her,
tells Margaret when her car needs to be taken in for maintenance, and even insists on going
shopping with Margaret for new clothes. Her mother must also see all of Margaret’s grades
and feedback from her professors. Margaret’s mother is imposing on which face need?
A.
Autonomy
B.
Competence
C.
Fellowship
D.
Separation
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 03-10 Define face and facework and differentiate the three face needs: fellowship face, autonomy face,
and competence face.
Topic: Face Needs
67.
Your desire to avoid an embarrassing situation that will make you appear foolish is related to
your ______ face.
A.
fellowship
B.
competence
C.
relational
D.
autonomy
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 03-10 Define face and facework and differentiate the three face needs: fellowship face, autonomy face,
and competence face.
Topic: Face Needs
68.
When Stefan’s mother hands him a rejection letter from the college he had been dreaming of
attending for four years, Stefan shrugs and says that he didn’t really want to go to that college
anyway. He asserts that he had already decided to go to his second-choice school, which had
accepted him a week earlier. Stefan is most likely employing a defense mechanism because
he views the rejection letter as a
A.
face-threatening act.
B.
face need.
C.
face-saving act.
D.
threat to his self-esteem.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 03-10 Define face and facework and differentiate the three face needs: fellowship face, autonomy face,
and competence face.
Topic: Face Threats
69.
Individuals with certain disabilities may perceive threats to their ______ face if they are unable
to do activities that others can do, such as driving a car.
A.
fellowship
B.
relational
C.
competence
D.
autonomy
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 03-10 Define face and facework and differentiate the three face needs: fellowship face, autonomy face,
and competence face.
Topic: Face Threats
70.
Each of us is constantly ______ our public image, hoping that others will perceive us the way
we want them to.
A.
changing
B.
finding
C.
managing
D.
hiding behind
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 03-09 Describe how image management is collaborative, complex, and involves the management of
multiple identities.
Topic: Image Management