Chapter 18 Communication and Health Answer Key
Multiple Choice Questions
1.
Your health is a product of all of the following EXCEPT
A.
family history of illness.
B.
environmental safety.
C.
number of Facebook friends.
D.
access to medical care.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Health
2.
_______________ are people with the responsibility of tending to the mental and physical
health needs of others.
A.
B.
Doctors
C.
Nurses
D.
Physicians
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
3.
Most professional caregivers must complete years of formal training and
_____________________ before they can work in the health care field.
A.
practice with patients
B.
obtain a government-issued license
C.
find patients
D.
take a caregiver course
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
4.
William’s grandfather has dementia. William, his mother, and his cousin take turns staying
with the elderly man. They feed him, bathe him, and care for his daily needs. William and his
family are serving as ___________ caregivers.
A.
paid
B.
family
C.
professional
D.
volunteer
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
5.
After you notice some type of symptom of an illness, you are likely to engage in
________________ behavior.
A.
managing
B.
information-seeking
C.
anxiety-related
D.
medical
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
6.
Which of the following is NOT a disadvantage to information-seeking behavior?
A.
overwhelming amount of information
B.
conflicting advice
C.
learning more
D.
finding untrustworthy information
Type of question: Analyze
7.
Gabrielle has been very tired and having heart palpitations. She is worried about a possible
illness, so she uses Google to investigate her symptoms. She also calls her aunt, who is a
trauma nurse. Gabrielle is engaging in what type of behavior?
A.
anxiety-related
B.
medical research
C.
conflict-management
D.
information-seeking
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
8.
A _________________ is a determination of the medical problems causing a patient’s
symptoms.
A.
prognosis
B.
diagnosis
C.
solution
D.
prescription
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
9.
The ____________ answers the question, “Will I get better?”
A.
prognosis
B.
diagnosis
C.
solution
D.
prescription
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
10.
If your doctor identifies an illness but isn’t sure the diagnosis covers the extent of the
problem, the diagnosis is
A.
incomplete.
B.
incompetent.
C.
relative.
D.
conditional.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
11.
Priya is diagnosed with breast cancer, and she is determined to fight it aggressively. She is
offered a variety of treatment options, some more invasive than others. According to the
problematic integration theory, what is Priya most likely to do?
A.
Find a treatment that does not intrude on her daily life.
B.
Keep her daily routine at all costs.
C.
Agree on an aggressive but effective treatment, despite strong side effects.
D.
Maintain her quality of life no matter what.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
12.
What is the largest professional association of physicians and medical students in the United
States?
A.
American Psychological Association
B.
American Medical Association
C.
American Physicians Association
D.
American Health Care Association
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
13.
Curt is an orthopedist. One of his patients is involved in a lawsuit. Curt is subpoenaed to give
health information about the patient, but he refuses, citing
A.
privacy issues.
B.
professional courtesy.
C.
doctor-patient privilege.
D.
confidentiality.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 18-04 Understand the need for patient confidentiality and HIPPA.
Topic: Patient and Caregiver Communication
14.
You can dictate the manner in which a health care provider contacts you about a medical
condition because of which law?
A.
Family Medical Leave Act
B.
Americans With Disabilities Act
C.
Privacy Act
D.
Health Insurance Portability and Accountability Act
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
15.
The privacy rule covers all forms of medical information EXCEPT
A.
past, present, and future health conditions.
B.
de-identified health information.
C.
medical care you have received.
D.
payments you have made.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 18-04 Understand the need for patient confidentiality and HIPPA.
Topic: Patient and Caregiver Communication
16.
Which of the following is NOT a caregiver need?
A.
information
B.
cooperation
C.
efficiency
D.
affection
Type of question: Analyze
17.
Gabe is obese and decides to start taking diet pills he sees advertised on television. He
decides not to tell anyone. He starts having shortness of breath and dizziness, so he goes to
see his doctor. Because Gabe is embarrassed about taking the pills, he is likely to withhold
________________ from his doctor.
A.
efficiency
B.
cooperation
C.
information
D.
respect
AACSB: Analytical Thinking
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
18.
If you withhold details from your health care provider, what is a potentially harmful
consequence?
A.
incorrect diagnosis
B.
quicker course of treatment
C.
doctor anger
D.
hurt feelings
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
19.
Telling a receptionist your health concerns when calling, completing paperwork at the doctor’s
office, and answering your physician’s questions are all examples of meeting what caregiver
need?
A.
inclusion
B.
efficiency
C.
cooperation
D.
information
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
20.
Caregivers are often severely limited on time, so they need communication practices that
maximize
A.
information.
B.
time-management.
C.
efficiency.
D.
cooperation.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
21.
Peggy is a pharmacist. Part of her job involves deciphering notations from doctors, such as
prn (“as needed”) and tld (“three times a day”). By being able to decipher these medical
abbreviations, Peggy is contributing to caregiver
A.
ease.
B.
cooperation.
C.
efficiency.
D.
laziness.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
22.
Competent caregivers practice ____________________, the ability to understand other people’s
thoughts and feelings.
A.
empathy
B.
sympathy
C.
cooperation
D.
listening
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Patient and Caregiver Communication
23.
According to the _______________________ theory, a doctor’s sex makes a difference because
people expect men and women to communicate differently.
A.
gender reinforcement
B.
reinforcement expectancy
C.
patient-provider
D.
gender bias
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Reinforcement Expectancy Theory
24.
According to the reinforcement expectancy theory, male doctors will gain the most
cooperation by using
A.
only positive regard.
B.
only negative regard.
C.
a combination of negative and neutral regard.
D.
a combination of positive and neutral regard.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 18-01 Identify the communication needs of patients and health caregivers.
Topic: Reinforcement Expectancy Theory
25.
Walter has been feeling ill and goes to his doctor. He begins to detail his symptoms, and the
doctor interrupts him to ask additional questions. The doctor does a physical examination and
then provides his diagnosis and prescribed course of treatment. What model of patient–
provider communication does Walter’s doctor seem to be using?
A.
physician-centered
B.
collaborative
C.
patient-centered
D.
competitive
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Physician-Centered Communication
26.
In ____________________ communication, medical professionals dictate the duration and scope
of communication with patients.
A.
collaborative
B.
competitive
C.
patient-centered
D.
physician-centered
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Physician-Centered Communication
27.
Which of the following factors indicates a collaborative model?
A.
The doctor asks more than 90 percent of the questions.
B.
The patient’s experience is validated.
C.
The physician interrupts the patient the majority of the time.
D.
Patients tent to allow the doctor to control the duration of the meeting.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
28.
What is a major disadvantage to physician-centered communication?
A.
It can be productive to most patients.
B.
It encourages patients to disclose information.
C.
It is efficient in its use of time.
D.
It can cause a patient to feel intimidated.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Physician-Centered Communication
29.
Although it recognizes the caregiver’s expertise, the ____________ model also validates the
patient’s experience and expertise with his or her own body.
A.
collaborative
B.
patient-centered
C.
coercive
D.
physician-centered
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
30.
If you view your doctor as a peer and feel empowered as an equal, you are most likely
participating in a __________________ model of communication.
A.
coercive
B.
competitive
C.
cooperative
D.
collaborative
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Easy
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
31.
Coreen is in medical school as she works toward her goal of becoming an oncologist. She is
required to take communication courses and learn interviewing techniques as part of her
training. What model of physician-patient communication is Coreen most likely studying?
A.
physician-centered
B.
patient-centered
C.
collaborative
D.
competitive
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
32.
Which field is LEAST likely to need to reduce anxiety through collaborative communication?
A.
dentistry
B.
podiatry
C.
oncology
D.
internal medicine
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
33.
What is a weakness of the collaborative approach to health communication?
A.
Patients are less nervous.
B.
Patients feel like equals to doctors.
C.
It recognizes a patient’s expertise.
D.
It requires more time.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 18-02 Explore models of patient/caregiver communication.
Topic: Collaborative Communication
34.
_________________ is the use of communication technology for health consultation.
A.
E-therapy
B.
Telecommuting
C.
Telemedicine
D.
E-medicine
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 18-03 Investigate the role of technology in the health care field.
Topic: Telemedicine
35.
Trenton is a radiologist, but he does not actually meet face to face with patients. Instead,
using e-mail, he receives X-ray images taken at clinics from across his state. Trenton then e–
mails his interpretations to the clinics. Trenton is using ______________________ to assist him
in his profession.
A.
social media
B.
telemedicine
C.
e-therapy
D.
websites
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 18-03 Investigate the role of technology in the health care field.
Topic: Telemedicine
36.
Less time, reduction in costly office visits, and increased access to specialists are all patient
advantages using
A.
doctors.
B.
e-therapy.
C.
telecommuting.
D.
telemedicine.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 18-03 Investigate the role of technology in the health care field.
Topic: Telemedicine