36.
When using the ____________ approach to communication, communicators can adjust their
messages based on the feedback they receive.
A.
interactional
B.
transactional
C.
action
D.
strategic control
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
37.
Hasim’s public relations firm has been asked to create a public relations campaign for a local
nonprofit organization. Because Hasim is not sure what type of approach would work to
represent the client appropriately, he wants to test the reaction of his coworkers to his
campaign and get immediate feedback. Which type of organizational communication would be
most effective for the success of Hasim’s project?
A.
strategic control
B.
C.
transactional
D.
strategic ambiguity
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
38.
The _____________ approach to organizational communication recognizes that people in an
organization can use communication to control their environments.
A.
structuration
B.
strategic control
C.
strategic
D.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
39.
As a supervisor, your primary goal is not that your employees understand one another but that
they act in an organized and mutually satisfied way. This means you employ a ___________
approach to organizational communication.
A.
strategic ambiguity
B.
strategic structuration
C.
strategic control
D.
strategic manipulation
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
40.
General Electric’s corporate slogan is
Imagination at Work,
rather than the more specific
Power Generation at Work
. This company is engaging in strategic _______________ to allow
both employees and consumers to interpret the slogan in ways that best suit them.
A.
structure
B.
control
C.
ambiguity
D.
creativity
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
41.
According to the theory of _____________, all human behavior, including communication
behavior, is influenced by a tension between creativity and constraint.
A.
information transfer
B.
transaction
C.
strategic control
D.
structuration
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
42.
If your professor tells you the format, length, and topics to be included in a report, these
represent the ________________ of the assignment.
A.
limitations
B.
constraints
C.
rules
D.
rituals
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
43.
Mel wants to create a profile on the social networking site LinkedIn so that he can make
connections in his profession. He notices that there are many professionals in his area, so
using creativity in his photos, audiovisual elements, and profile will be necessary if Mel wishes
to stand out. However, he must also provide the information people in his profession expect to
see so he appears to be competent and successful. Mel’s attempt to balance these two needs
is best represented by which theory?
A.
structuration
B.
expectation
C.
transactional
D.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
44.
Which approach to organizational communication would work best if you needed to convey a
message to a large audience quickly?
A.
transactional
B.
C.
structuration
D.
strategic control
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 16-06 Define organizational communication models.
Topic: Organizational Communication Models
45.
Which of the following is NOT a type of formal communication found in an organization?
A.
lateral
B.
downward
C.
diagonal
D.
upward
A.
downward
B.
straightforward
bureaucratic
upward
Topic: Formal Organizational Communication
47.
Carolina is the vice president of the environmental club at her high school. She is in charge of
e-mailing members about upcoming events, answering questions from new members about
enrollment, and explaining club guidelines to club members. As a part of her position, Carolina
employs a lot of _______________ communication.
A.
downward
B.
enthusiastic
C.
lateral
D.
grapevine
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Formal Organizational Communication
48.
___________________ communication involves the messages we share with peers or anyone
who occupies the same position as we do in an organizational hierarchy.
A.
Collegial
B.
Lateral
C.
Formal
D.
Tangential
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Formal Organizational Communication
49.
Effective lateral communication with our peers contributes to a positive work environment and
makes our experiences in an organization more satisfying because it focuses on treating
people as
A.
clients.
B.
superiors.
C.
equals.
D.
subordinates.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Formal Organizational Communication
50.
Many people say that informal communication travels along an organizational _________,
meaning that messages are often conveyed in upward, downward, and lateral directions
simultaneously.
A.
grapevine
B.
gossip
C.
transaction
D.
pattern
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Informal Organizational Communication
51.
Because of the faltering economy, Jackson’s company is forced to lay off nearly one-third of
its employees. In the days leading up to the announcement of who will be laid off, Jackson
spends most of his time at work discussing the situation, trying to find reassurance that his
job is safe. What statement about organizational grapevines applies to Jackson’s situation?
A.
Communication along the grapevine can be remarkably accurate.
B.
Grapevines use multiple communication channels.
C.
Grapevines are erratic and unpredictable.
D.
People rely heavily on the grapevine during a crisis.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Informal Organizational Communication
52.
Which of the following statements is true about organizational grapevines?
A.
Grapevines are erratic and unpredictable.
B.
Communication along the grapevine can be remarkably accurate.
C.
Grapevines use only one or two communication channels.
D.
People tend to ignore a grapevine in favor of more direct communication in times of crisis.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 16-07 Describe differences between formal and informal organizational communication.
Topic: Informal Organizational Communication
53.
__________ communication can significantly enhance an organization’s reputation,
productivity, community support, and economic success.
A.
Grapevine
B.
Formal
C.
External
D.
Internal
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 16-08 Identify external communication audiences.
Topic: External Communication
54.
Which of the following is NOT a potential external audience for organizational
communication?
A.
media
B.
potential personnel
C.
former employees
D.
consumers
potential personnel
B.
consumers
general public
D.
media
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 16-08 Identify external communication audiences.
Topic: External Communication
56.
If an organization advertises its services using television and radio commercials, which
external audience is it most likely targeting?
A.
general public
B.
media
C.
stockholders
D.
consumers
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 16-08 Identify external communication audiences.
Topic: External Communication
57.
The term ____________________ describes the increasing connectedness of societies and their
economies as a result of developments in transportation and communication.
A.
culturization
B.
globalization
C.
connectedness
D.
diversity
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-09 Determine the challenges of global and cross-cultural organizations.
Topic: Global and Cross-Cultural Challenges
58.
If you buy a toy that was manufactured and assembled in another country and then shipped
here, you are affecting and being affected by
A.
organizations.
B.
the economy.
C.
globalization.
D.
culture.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 16-09 Determine the challenges of global and cross-cultural organizations.
Topic: Global and Cross-Cultural Challenges
59.
A _________________ culture sees time as a fluid, unbroken, and relatively unstructured
whole.
A.
monochronic
B.
polychronic
C.
multichronic
D.
chronic
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-09 Determine the challenges of global and cross-cultural organizations.
Topic: Global and Cross-Cultural Challenges
60.
Martin runs a small dry cleaning business. He expects his employees to be on time, and he
gets annoyed when employees take an extended lunch break. He values efficiency above all
else, and he makes sure that his staff meetings take no longer than necessary. Martin is most
likely from a_________________ culture.
A.
low-context
B.
high-context
C.
monochronic
D.
polychronic
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 16-09 Determine the challenges of global and cross-cultural organizations.
Topic: Global and Cross-Cultural Challenges
61.
Which of the following is NOT a challenge that new technology presents to organizations?
A.
avoiding channel-lean contexts
B.
choosing a communication channel
C.
understanding cross-cultural communication
D.
ensuring security
62.
Reyshelle’s company has satellite offices all over the state. The office managers rely primarily
on e-mail, instant messaging, and texting to stay in contact throughout the day. Reyshelle
notices many miscommunications occurring because of problems interpreting one another’s
meanings. Reyshelle’s company most likely needs to move toward ___________ forms of
communication to lessen the number of misunderstandings.
A.
channel-lean
B.
channel-free
C.
channel-full
D.
channel-rich
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Hard
Learning Objective: 16-10 Understand challenges of communication technology.
Topic: Communication Technology Challenges
63.
The Electronic Communications Privacy Act helps organizations contend with which challenge
posed by technology?
A.
choosing a communication channel
B.
dealing with globalization
C.
ensuring security
D.
adapting diversity
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-10 Understand challenges of communication technology.
Topic: Communication Technology Challenges
64.
Ramona works at a construction firm where she is the only woman. The men she works with
think it is funny to make sexually suggestive jokes in front of her, make derogatory comments
about her gender, and put sexually suggestive pictures in her locker. Ramona is experiencing
which type of sexual harassment?
A.
hostile work environment
B.
gender-based
C.
quid pro quo
D.
work-based
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 16-10 Understand challenges of communication technology.
Topic: Harassment
65.
The pressure of balancing the demands of work with those of nonwork activities results in
___________ conflict for many people.
A.
balancing
B.
work/life
C.
unmanageable
D.
work/personal
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 16-11 Grasp the necessity to balance conflict between work and life.
Topic: Work/Life Balance
66.
Frank has a demanding job at a law firm, and his wife just gave birth to twin boys. Frank’s job
requires him to work at least 60 hours a week, but he feels his wife needs him at home. He is
concerned that he is not doing enough for his family, and his wife is frustrated that Frank
does not help more with the children. Frank is experiencing
A.
life interference with work.
B.
work interference with life.
C.
professional conflict.
D.
personal conflict.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 16-11 Grasp the necessity to balance conflict between work and life.
Topic: Work/Life Balance
67.
Which of the following is a form of stress caused by work/life conflict?
A.
culture-based stress
B.
relational-based stress
C.
action-based stress
D.
strain-based stress
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 16-11 Grasp the necessity to balance conflict between work and life.
Topic: Work/Life Balance
68.
Exercising caution when using e-mail, using face-to–face communication when possible, and
not letting technology become distracting are all ways to
A.
avoid or reduce burnout.
B.
adapt to diversity.
C.
keep yourself happy at the work.
D.
use communication technology effectively.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 16-10 Understand challenges of communication technology.
Topic: Using Technology Effectively
69.
Which of the following is NOT a way to improve adaptability to diversity in an organization?
A.
Check your assumptions.
B.
Help others to adapt.
C.
Avoid burnout.
D.
Remember that being different doesn’t mean being wrong.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 16-12 Learn to adapt to diversity.
Topic: Adapting to Diversity
70.
Allison is the CEO of a rapidly growing, online blogging website and the mother of three
children. While the children are playing, Allison checks e-mail on her phone, and she takes her
laptop with her everywhere on the weekends. Allison begins to feel burned out, as if she never
has time off. What should Allison do to reduce burnout?
A.
Solidify her boundaries.
B.
Clarify her values.
C.
Ask for support.
D.
Stay away from toxic emotions.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 16-13 Identify the processes used to avoid or reduce burnout.
Topic: Avoiding and Reducing Burnout