36.
If a group’s priority is to accomplish its task quickly, which style of leadership would most
likely be most effective?
A.
autocratic
B.
democratic
C.
consensus
D.
laissez-faire
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 10-05 Compare and contrast three leadership styles.
Topic: Leadership Styles
37.
Which leadership approach is likely to backfire when group members lack the skills or training
to work autonomously?
A.
consensus
B.
democratic
C.
laissez-faire
D.
autocratic
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Easy
Learning Objective: 10-05 Compare and contrast three leadership styles.
Topic: Leadership Styles
38.
______________ gives one the ability to influence or control people or events.
A.
Power
B.
Authority
C.
Command
D.
Dominance
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-06 Define power and describe the various forms of power that leaders can possess.
Topic: Power
39.
Alice teaches an interpersonal communication course. She finds that when she exercises
________ power by giving extra credit or bringing her class treats, her students are more
motivated to participate in class.
A.
coercive
B.
referent
C.
reward
D.
expert
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
40.
A judge has ____________ power because he or she can punish people with fines or
imprisonment for not doing as he or she says.
A.
expert
B.
referent
C.
legitimate
D.
coercive
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
41.
Although she knows that the action is wrong, Sarah decides to copy her English term paper
from an online source because she has heard from friends at her college that there isn’t a
strong policy against plagiarism. She knows that if she gets caught, the most severe
punishment she will receive is a warning not to cheat again. Because the college lacks a
policy that inflicts a sufficient punishment, Sarah is not concerned with the college’s
_____________ power.
A.
coercive
B.
expert
C.
legitimate
D.
reward
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
42.
Which type of power is most likely to become emotionally abusive if misused?
A.
expert
B.
legitimate
C.
referent
D.
coercive
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 10-06 Define power and describe the various forms of power that leaders can possess.
Topic: Power
43.
The power of attraction-the idea that we tend to comply with requests made by people we
like, admire, or find attractive in some way-is also called _________ power.
A.
coercive
B.
referent
C.
expert
D.
legitimate
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
44.
In a study group, you might work harder for a group leader you like and admire than for one
you dislike because of what type of power?
A.
referent
B.
legitimate
C.
reward
D.
expert
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
45.
Proactiv, an acne treatment, has been endorsed by many celebrity spokespeople, including
Jessica Simpson, Lindsay Lohan, and Sean “P-Diddy” Combs. Proactiv is hoping it will sell
more of its products because it believes that these and other celebrities have __________
power that will influence consumers to want to be like them.
A.
expert
B.
referent
C.
reward
D.
legitimate
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
46.
When the president of the United States meets with his cabinet, members of that group follow
the president’s directives because he has what type of power?
A.
expert
B.
referent
C.
coercive
D.
legitimate
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
47.
Alita is appointed to a temporary supervisory position at work when her boss goes on medical
leave. Alita is in charge of answering employees’ questions, settling conflicts, and approving
sick and vacation days. When Alita’s supervisor returns, Alita can no longer perform those
functions because she has lost her ________ power.
A.
legitimate
B.
coercive
C.
expert
D.
reward
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Medium
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
48.
_________ power stems from having proficiency in a particular area.
A.
coercive
B.
legitimate
C.
expert
D.
referent
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
49.
Many socialist and communist governments exercise _________ power over their populations
by controlling all of the media in their countries.
A.
coercive
B.
expert
C.
referent
D.
informational
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
50.
In his sociology class, Jean is working on a group project related to the 2010 earthquake in
Haiti. Because Jean has family in Haiti, his group has asked him to interview family members
about their experiences during the event. Because Jean is the only one in his group with
access to those data, Jean now has ______________ in his group.
A.
informational power
B.
expert power
C.
referent power
D.
coercive power
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
51.
Regardless of what forms of power we possess, each of us exercises power that is limited to
particular people in particular situations because power
A.
requires recognition.
B.
is coercive.
C.
is relative.
D.
requires followers.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
52.
In the early 1990s, David Koresh was the leader of a Branch Davidian religious sect, believing
himself to be its final prophet. The U.S. government raided his compound in 1993, a move that
ended in the death of Koresh and his followers. The fact that Koresh’s followers believed him
to be their prophet and were therefore willing to stand with him shows that power
A.
is coercive.
B.
is relative.
C.
is corruptive.
D.
requires recognition.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Hard
Learning Objective: 10-07 Describe common characteristics of power.
Topic: Power
53.
Which of the following is NOT a major strategy for engaging in group conflict?
A.
avoiding
B.
competing
C.
collaborating
D.
opposing
avoiding
opposing
competing
collaborating
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-08 Describe how to manage conflict constructively.
Topic: Managing Conflict
55.
Ignoring conflict while hoping it will go away is an example of which approach to conflict?
A.
avoiding
B.
competing
C.
compromising
D.
collaborating
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-08 Describe how to manage conflict constructively.
Topic: Managing Conflict
56.
Which approach to conflict reflects a high concern for the other party but a low concern for
the self?
A.
avoiding
B.
accommodating
C.
compromising
D.
collaborating
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-08 Describe how to manage conflict constructively.
Topic: Managing Conflict
57.
Tyler has applied for a job at a local radio station. The station manager likes Tyler and thinks
he would do well at the station but doesn’t have the money in his budget to pay Tyler’s asking
salary. Tyler cannot afford to take an unpaid internship. Tyler and the station manager come
to an agreement on a modest salary. It is far less than Tyler had hoped to make, but by
__________________, Tyler is able to secure the position he really wants at the radio station.
A.
collaborating
B.
debating
C.
competing
D.
compromising
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Hard
Learning Objective: 10-08 Describe how to manage conflict constructively.
Topic: Managing Conflict
58.
If your goal is to arrive at a win-win situation that maximizes both parties’ gains, you are
_________________ during conflict.
A.
collaborating
B.
avoiding
C.
competing
D.
compromising
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-08 Describe how to manage conflict constructively.
Topic: Managing Conflict
59.
When group members engage in ____________, they seek unanimous agreement despite their
individual doubts.
A.
collaboration
B.
compromise
C.
groupthink
D.
avoidance
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
60.
Which of the following is a warning sign of groupthink?
A.
individual rationalization
B.
pressure for individualism
C.
illusion of morality
D.
illusion of vulnerability
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
61.
When group members are overly confident in their position, ignoring obvious problems, they
suffer from which of the following?
A.
collective rationalization
B.
excessive stereotyping
C.
pressure for conformity
D.
illusion of invulnerability
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: Easy
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
62.
If you feel pressure to agree with your group’s decision and fear being branded as disloyal if
you do not, you are feeling the pressure
A.
for conformity.
B.
to placate.
C.
of unanimity.
D.
to mindguard.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: Easy
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
63.
Some group members actively prevent the group from hearing about arguments or evidence
against the group’s position because of
A.
self-censorship.
B.
mindguards.
C.
pressure for conformity.
D.
excessive stereotyping.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
64.
____________ is particularly likely to occur when a group has a strong, authoritarian leader, is
composed of members with similar backgrounds, and is isolated from outside influence.
A.
Groupthink
B.
Creativity
C.
Disagreement
D.
Obedience
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Easy
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
65.
On the reality television show
Survivor
, the contestant Russell Hantz made the comment, “I
don’t know, this might be the worst group in history and I might be the best. I’m gonna have
them under control, all like zombies walking around.” Hantz seems to be planning on
____________ to help him get ahead in the game.
A.
conformity
B.
obedience
C.
conflict
D.
groupthink
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
66.
Which of the following is NOT a step that group members can take to prevent groupthink?
A.
Be aware of the potential for groupthink.
B.
Limit time for the group to make decisions.
C.
Encourage dissenting viewpoints.
D.
Give important decisions a second chance.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: Medium
Learning Objective: 10-09 Define groupthink and summarize strategies for avoiding groupthink.
Topic: Groupthink
67.
Noise, boredom, and information overload are all examples of barriers to effective
A.
leadership in groups.
B.
individuality in groups.
C.
listening in groups.
D.
conflict resolution in groups.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Medium
Learning Objective: 10-10 List and summarize strategies for building listening skills.
Topic: Barriers to Effective Listening
68.
Christian is in a study group for his physics class. As the group prepares for the final exam,
Christian has trouble keeping track of all of the information being called out by the group.
Christian most likely won’t find the study session useful because of
A.
information overload.
B.
boredom.
C.
rebuttal tendency.
D.
noise.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 10-10 List and summarize strategies for building listening skills.
Topic: Barriers to Effective Listening
69.
____________ can be a particularly common barrier to effective listening in groups that
evaluate or analyze because members of such groups may disagree on the merits of the
various ideas they’re discussing.
A.
Noise
B.
Boredom
C.
Information overload
D.
Rebuttal tendency
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: Easy
Learning Objective: 10-10 List and summarize strategies for building listening skills.
Topic: Barriers to Effective Listening
70.
Which type of listening skill is particularly significant in groups that have to make important
decisions, such as a state legislature or a corporate board of directors?
A.
informational
B.
effective
C.
critical
D.
empathic
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: Medium
Learning Objective: 10-10 List and summarize strategies for building listening skills.
Topic: Listening Skills