Chapter 01 Communication: A First Look Answer Key
Multiple Choice Questions
1.
Which term best describes the process by which signs, symbols, and behaviors are used to
exchange information and create meaning?
A.
interaction
B.
communication
C.
talking
D.
feedback
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: The Communication Process
2.
Solitary confinement often results in the quickly deteriorating health of prisoners. Such
punishment therefore deprives prisoners of which type of basic need?
A.
B.
spiritual
C.
identity
D.
instrumental
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Physical Needs
3.
Robert is recently homeless and is suffering from mental illness. As a result, he feels
increasingly socially isolated. Although he used to be physically healthy, he is now sick quite
often. Which aspect of Robert’s health is directly affected by his lack of contact with others?
A.
relational
B.
spiritual
C.
instrumental
D.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Physical Needs
4.
The essential elements that we look for in our interactions with others are _______________
needs.
A.
relational
B.
spiritual
C.
instrumental
D.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Relational Needs
5.
Which of the following is NOT a relational need?
A.
affection
B.
conflict
C.
escape
D.
companionship
Type of question: Analyze
6.
Julio is a recent immigrant from Nicaragua. He cannot afford the technology, such as a cell
phone or a computer, that would allow him to communicate with his friends and family at
home, and he has yet to make friends in the United States because he is still learning English.
Julio feels lonely and often ignored in his new country. Which of his needs is NOT being met?
A.
B.
spiritual
C.
relational
D.
instrumental
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Relational Needs
7.
Research shows that marital happiness is more important than income, job status, or
education in accounting for how happy people are overall. In the case of a happy marriage,
which type of need is being met?
A.
spiritual
B.
instrumental
C.
D.
relational
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Relational Needs
8.
Which of the following plays a critical role in the process of identity development?
A.
adaptability
B.
noise
C.
communication
D.
decoding
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Identity Needs
9.
Kara views herself as a shy, introverted person, unlike her more outgoing friends. At social
gatherings, Kara’s friends often speak and answer questions on her behalf. Kara’s shyness is
based on beliefs she has about herself, but it affects the way her friends view her as well. Her
social habits play an important role in establishing which aspect of Kara’s sense of self?
A.
identity
B.
level of confidence
C.
overall happiness
D.
spirituality
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Identity Needs
10.
Which of the following statements does NOT reflect spirituality?
A.
“I believe in loyalty and honesty.”
B.
“I believe in God.”
C.
“I never think about the meaning of life.”
D.
“It’s never okay to steal, no matter what.”
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: 3 Hard
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Spiritual Needs
11.
Kyle enjoys having philosophical discussions about the meaning of life in which he often
touches upon his own sense of purpose. These discussions meet which needs for Kyle?
A.
physical needs
B.
instrumental needs
C.
relational needs
D.
spiritual needs
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Spiritual Needs
12.
Most of the communication we engage in daily is routine and not emotionally charged, thus
helping us to meet _______________ needs.
A.
B.
instrumental
C.
spiritual
D.
relational
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Instrumental Needs
13.
When Laura calls the salon to schedule a haircut, she is using communication to fill what type
of need?
A.
relational
B.
spiritual
C.
instrumental
D.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Application
Difficulty: 2 Medium
Learning Objective: 01-01 List and summarize the needs communication helps us meet.
Topic: Instrumental Needs
14.
What term is used for the formal description of a process such as communication?
A.
model
B.
definition
C.
analysis
D.
channel
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: Communication Models
15.
Which of the following is NOT a model of communication?
A.
interaction
B.
action
C.
D.
transaction
Type of question: Remember
16.
If you mail an annual family newsletter to update your loved ones and you don’t expect a
response, you are using which model of communication?
A.
action
B.
interaction
C.
D.
transaction
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 2 Medium
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Action Model
17.
Which of the following is NOT a component of the action model of communication?
A.
source
B.
receiver
C.
noise
D.
feedback
Type of question: Analyze
18.
Miles sends an instant message to his brother. According to the action model of
communication, which term best describes Miles’s role?
A.
decoder
B.
receiver
C.
communicator
D.
source
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Analyze
Difficulty: 2 Medium
Learning Objective: 01-02 Define the components of communication.
Topic: The Action Model
19.
When you put your idea in the form of language or a gesture that the receiver can understand,
you are ____________ the message.
A.
decoding
B.
channeling
C.
encoding
D.
interpreting
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 1 Easy
Learning Objective: 01-02 Define the components of communication.
Topic: The Action Model
20.
Yani is on the phone with her mother, who is explaining how to go about preparing dinner for
the family later. Yani is distracted by a humorous Twitter post by one of her friends. As
dinnertime nears, Yani realizes she has no idea how to cook the family meal as her mother
instructed her to do. During the conversation with her mother, Yani was experiencing which
type of noise?
A.
B.
psychological
C.
physiological
D.
practical
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Learning Objective: 01-02 Define the components of communication.
Topic: The Action Model
21.
Fatigue and hunger are examples of ______________ noise.
A.
B.
practical
C.
psychological
D.
physiological
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-02 Define the components of communication.
Topic: The Action Model
22.
Wayne and Lindsay go on a blind date, and they both enjoy themselves. At the end of the
evening, Wayne tells Lindsay he will call her “soon.” Lindsay expects to hear from Wayne by
the next day, as that is what “soon” means to her, but he does not call for three weeks.
Lindsay most likely made an error during which stage of the communication process?
A.
noise
B.
decoding
C.
encoding
D.
channeling
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: 3 Hard
Learning Objective: 01-02 Define the components of communication.
Topic: The Action Model
23.
Which two elements does the interaction model of communication add to the action model?
A.
feedback and context
B.
message and feedback
C.
channel and noise
D.
encoding and decoding
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 2 Medium
Learning Objective: 01-02 Define the components of communication.
Topic: The Interaction Model
24.
When Liz asks her father if he minds her borrowing the car, she notices he frowns and shakes
his head. What is Liz observing in her father?
A.
context
B.
noise
C.
feedback
D.
decoding
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 2 Medium
Learning Objective: 01-02 Define the components of communication.
Topic: The Interaction Model
25.
According to the interaction model of communication, receivers are not passive. Instead,
receivers offer various verbal and nonverbal responses to messages. What are these
responses called?
A.
noise
B.
feedback
C.
context
D.
channels
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 1 Easy
Learning Objective: 01-02 Define the components of communication.
Topic: The Interaction Model
26.
As you tell your brother about your first assignment in speech class, he nods his head and
says, “Uh huh,” and even smiles when he hears you got an A. Which of the following terms
best describes your brother’s reaction to your story?
A.
feedback
B.
noise
C.
messages
D.
context
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 2 Medium
Learning Objective: 01-02 Define the components of communication.
Topic: The Interaction Model
27.
Ralph went to a party over the weekend. Excited to share stories of his antics at the party with
his friend Sarah, he invites her to his house after school. While Ralph is telling his story, his
mother enters the room. Ralph immediately changes his loud, boisterous tone and stops using
profanity. According to the interaction model, Ralph is reacting to a change in what?
A.
channel
B.
noise
C.
feedback
D.
context
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 2 Medium
Learning Objective: 01-02 Define the components of communication.
Topic: The Interaction Model
28.
One limitation of the interaction model of communication is that it doesn’t account for
A.
the fact that communication occurs in both directions.
B.
feedback from the receiver.
C.
the simultaneous exchange of messages and feedback.
D.
the interference of noise.
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: 2 Medium
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Interaction Model
29.
The ____________ model of communication maintains that both people in a conversation are
simultaneously sources and receivers.
A.
action
B.
transaction
C.
D.
interaction
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Remember
Difficulty: 1 Easy
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Transaction Model
30.
As Professor Li lectures during class, she notices several students yawning. Only one student
makes direct eye contact with her; the rest of the class is looking around the room. Professor
Li interprets these nonverbal cues as messages that she is boring, reflecting the simultaneous
nature of which model of communication?
A.
action
B.
C.
interaction
D.
transaction
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Apply
Difficulty: 3 Hard
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Transaction Model
31.
Susan observes that her new classmate, Lupe, is having some difficulty keeping up in class.
Because Lupe has just learned the English language and has not yet adapted to the nonverbal
codes many Americans use, it takes her longer to decode messages that she receives. Susan
makes sure to stay after every class to share her notes with Lupe and to answer any
questions she has. According to the transaction model of communication, Susan has identified
which aspect of context as affecting how Lupe receives messages?
A.
culture
B.
gender
C.
psychological environment
D.
social environment
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: 3 Hard
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Transaction Model
32.
Submitting a written report to your supervisor for feedback best represents which model of
communication?
A.
action
B.
interaction
C.
transaction
D.
construction
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Evaluate
Difficulty: 2 Medium
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Interaction Model
33.
Which model of communication best describes complex face–to-face communication?
A.
interaction
B.
transaction
C.
action
D.
construction
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 1 Easy
Learning Objective: 01-03 Differentiate the action, interaction, and transaction models of communication.
Topic: The Transaction Model
34.
How would you categorize the context of a “tweet,” which relies on text alone, without the
benefit of the sender’s voice or gestures?
A.
channel-less
B.
channel-rich
C.
channel-lean
D.
channel-neutral
AACSB: Communication
Accessibility: Keyboard Navigation
Bloom’s: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 List and summarize the important characteristics of communication.
Topic: Characteristics of Communication
35.
Which of the following is NOT an example of a perceptual filter in communication?
A.
intelligence
B.
gender
C.
religious beliefs
D.
All of the above are examples of perceptual filters.
Type of question: Remember