1. Communication is ______________ implies that participants in communication must cooperate and work
together to achieve mutual meaning and understanding.
2. Every spoken message indicates meanings of two types (levels):
3. EffectiveGroup Discussion defines human communication as
4. ____________ listeners are focused on the job at hand.
5. Frankie and Lance are engaged in a discussion where each pays close attention to what the other is saying
and how each is saying it. They work together to determine the meanings of the words and phrases in their
conversation. This conversation illustrates which principle of human communication?
6. Human communications is symbolic, which involves the use of:
7. Communication is a transactional process. What does that mean?
8. What does it mean to say that communications involves relationship dimensions?
9. To achieve the level of mutual understanding necessary to accomplish an interdependent goal, members of a
small group must have ______________ referents for the verbal messages they create in discussion.
10. As used in Effective Group Discussion, “meaning” indicates something that occurs in
11. In American business culture, people who come late to meetings without a very good reason are considered
to be
12. “Backchannel” refers to
13. People from a culture in which the backchannel is rarely used are likely to perceive people who use it often
as being
14. Tone of voice and other nonverbal cues that indicate how a speaker considers herself in terms of other group
members is:
15. The term that refers to how much group members perceive the communication medium to be like
face-to-face interaction socially and emotionally is:
16. What is CMC?
17. Good listeners do which of the following?
18. What might be the correct interpretation for silence?
19. Which is not a listening preference?
20. Listeners who focus on relationships among group members represent what type of listening preference?
21. Which are nonverbal behaviors?
22. Typographical symbols used by CMC to convey emotions in plain text are called:
23. Which of the following is one of the four factors that influence the small group context as laid out by your
authors?
24. Better when group cohesiveness and interpersonal relationships are important
25. Group organization is easier to maintain
26. In conflict, more opinion change may occur
27. People generally prefer
28. Participants may pay more attention to what is said
29. Group members who really enjoy analyzing things they hear.
30. Focused on the job at hand
31. Sensitive to cues that may indicate impatience
32. Wonder how their listening behavior affects relationships
33. Least when members are friendly and cooperative
34. Perceived as threatening from strangers
35. Nonverbals controlling speaking turns
36. Paralanguage
37. During small group communication, only one person in a group sends signals while other members act as
receivers.
38. Each symbol has an intrinsic, inherent meaning.
39. Symbols are arbitrary, human creations used to represent something with which it has no inherent
relationship.
40. How well a person communicates depends more on attitudes toward other people and knowledge about how
communication occurs than on specific communication skills and techniques.
41. Responsibility for a misunderstanding is usually shared by speaker and listener(s).
42. Misunderstanding results from a breakdown in the communication process.
43. A “thumbs up” gesture, as used in America, is a type of symbol.
44. “Communication” involves only INTENTIONAL signals/messages.
45. “Listening” is a synonym for “hearing.”
46. Meaning cannot be transmitted from one person to another.
47. Asynchronous communication is communication where there is a delay between messages.
48. Before agreeing or disagreeing with what another person has said, an active listener verifies his or her
understanding of the statement.
49. Every verbal message has nonverbal components.
50. Regulating who speaks, and when, during a small group discussion is done primarily with words, such as a
leader calling on persons by name.
51. Verbal and nonverbal messages are indivisible.
52. You cannot stop communicating while meeting with other group members.
53. Discussion flows more often among persons sitting side by side in a circle than among persons sitting across
from each other.
54. “Kinesics” refers to the study of movements, such as emphatic or descriptive gestures.
55. A speaker’s affect (emotion) about a topic is more likely to be expressed in words than nonverbally.
56. A person who takes up a lot of space at a meeting table is likely to have a low status in the group.
57. Mesomorphs are more likely to be perceived as leaders than are endomorphs.
58. Strokes are more appropriate than pats as signs of affecting and unity among members of American
secondary groups.
59. Group members whose faces are highly expressive of their feelings are likely to be more trusted than
members who are “poker” faced.
60. The term which implies that group members must cooperate to achieve mutual understanding and that all
are simultaneously sending and receiving signals is _____________.
61. A conference electronically mediated by networked computers is called a ______________.
net conference
62. The technique of paraphrasing what the listener understands a speaker to mean, then asking for confirmation
or correction, is called ______________ listening.
63. All words are _____________.
symbols
64. This principle of communication is sometimes stated as “You cannot NOT communicate”
_________________________
65. Gestures, facial expressions, body postures, and other movements are studied as communicative signals in
the field of _____________.
66. Nonverbal behaviors which direct the flow of verbal messages among group members are called
_____________.
67. Vocalizations such as “right on,” “umm-hmm,” and “amen” while another group member is speaking are
called ______________ channel sounds.
68. When group members are in tune with each other they tend to imitate each other’s posture and movements.
This behavior is called _____________________.
69. ______________ indicate feelings and moods.
70. How does the small group context impact communication in small groups?
71. During a discussion Clement says: “Well, I suppose we should do something to try to get people to report
crimes they observe . . .” as his voice trails off into silence. Describe how a really good listener would respond
to this statement (assuming it to be important enough to bother responding overtly).
72. EXPLAIN what is meant by “communication is a transactional process.”
73. How are the content and the relationship dimensions of communication different?
74. List and give an example of each of the types of nonverbal behaviors indicated in your text.
