1. The purpose of starting a task conflict is to
2. A struggle for power and status in a small group would be classified as a(n) ______________ conflict.
3. This refers to the communication strategies people use for preserving their own or others’ self-esteem:
4. The type of conflict which frequently masks an intrinsic or extrinsic conflict is ______________.
5. In these cultures, words convey the bulk of the meaning.
6. In which circumstance might a group-oriented member ethically take a competitive approach during a
conflict with other group members?
7. Principled negotiation requires a group to focus attention on
8. Which of the following cultures are more prone to face saving strategies?
9. Brian and Cindy are part of a group that couldn’t collaborate on a decision. They discovered that if each
member of the group gave up something that they could all be relatively satisfied with the decision and, more
importantly, they would accomplish their major objective. Their group utilized which conflict management
style and tactic?
10. Shannon is in a heated discussion group. She doesn’t like the conflict and just wants to end the arguing. She
remarks, “I’ll go along with whatever the rest of you want, I just want to end the arguing.” Shannon is
displaying which conflict management tactic?
11. Aramis thinks that Frida’s idea is horrible. But, wanting to maintain peace, he keeps quiet and Frida’s plan is
adopted. Aramis has used what conflict style?
12. Ellyn was outraged that her idea wasn’t well received. She angrily told the group, “Maybe you don’t
understand the ramifications of this decision. If we don’t do things my way, I’m quitting.” Ellyn has resorted to
which conflict style?
13. What is the term for an expressed struggle between at least two interdependent parties who perceive
incompatible goals, scarce resources, and interference from the other party in achieving their goals?
14. Which is not a benefit of conflict?
15. What is(are) the negative effect(s) of conflict?
16. A group member who is viewed by the other members as substantially different in some important way
from the others is a:
17. What type of conflict originates from interpersonal power clashes, likes and dislikes unrelated to the group’s
task?
18. Members of your group disagree about whether they should make decisions by consensus or whether
majority rule should be used. This is an example of:
19. A group member believes that his workload is greater than that of other group members. He also resents the
idea that at least two other individuals in the group do not seem to be contributing in an equitable fashion. This
is an example of:
20. The stress of the perception of inequity in groups can lead to the sub-groups of members, who have access
to few resources, minimal power, or little bargaining leverage, to form within groups in an attempt to level the
playing field. This is known as a:
21. A basic approach toward conflict management that assumes that what one person gains is at another’s
expense is called the:
22. Specific choices people make in particular situations as they manage conflict are referred to as:
23. The conflict style characterized by a person’s denial of the conflict is called:
24. Ethical behaviors in conflict situations are those that:
25. An all-purpose, integrative strategy in a conflict situation that encourages all participants to collaborate by
expressing their needs and searching for alternatives that meet those needs is:
26. changing the topic to a side issue
27. using emotional stories unrelated to the issue
28. being rhetorically sensitive
29. calling a person who disagrees with you “dishonest”
30. using active listening
31. taking a distributive approach to conflict
32. disagrees but says nothing
33. highly aggressive, uncooperative style; one person tries to win
34. also called negotiating or problem solving
35. highly cooperative but passive approach; “giving in”
36. everyone gives something up
37. Effective Group Discussion recommends that whenever possible you avoid conflicts during group
discussions.
38. Avoiding expression of disagreement with another member can contribute to a ` poor decision.
39. Chapter 11 is about only those conflicts which occur when members of a group are trying to define and
achieve an interdependent goal.
40. A recent study found that the more conflict members of work groups had experienced, the more negatively
they viewed their group experience.
41. Conflicts about values and goals are usually the easiest types to resolve with a consensus decision.
42. Unless members feel or perceive a difference of opinion to be a struggle or conflict, no conflict exists.
43. Galanes, Adams, and Brilhart say that a majority of students they have observed enjoy arguing with other
small group members.
44. The same situation might be perceived as a conflict by one group member and as conflict-free by another.
45. Effective Group Discussion reports that communication scholars disagree about whether or not open
conflicts can improve group decision making.
46. A lone deviate usually finds it difficult or impossible to shift group opinion to his or her position on an
issue.
47. Groups were found to respond more favorable to male than to female members who deviate on an issue.
48. Researchers found that innovative deviance decreased the amount of critical thinking during group
discussions.
49. Different types of conflict are often intermingled during decision-making discussions.
50. When students discover that other group members have different positions on an issue, they tend to behave
in more open-minded ways.
51. “Collaboration” and “compromise” are synonyms for the same style of conflict management.
52. Every conflict management style is appropriate and ethical in some circumstances.
53. A compromise is an integrative, collaborative, resolution to a conflict.
54. Effective Group Discussion says it is UNETHICAL not to express your disagreement with what another
group member proposes during a discussion of ends or means.
55. An advantage of computer programs for making group decisions is that they show on a screen exactly where
each person stands on an issue.
56. Some computer programs for group decision making allow members to see all evaluative comments
simultaneously.
57. Even high-quality arguments cannot overcome the influence of high-status members who disagree.
58. Innami found that when some members stick to their initial positions, the quality of group decisions was
reduced.
59. Americans (from the United States) are strongly against conflict and work hard to avoid it.
60. Both computer-mediated groups and face-to-face groups display similar amounts of substantive conflict
according to recent studies.
61. A struggle over personal likes and dislikes or one’s amount of personal influence in a group is referred to as
______________ conflict.
62. Task-related conflicts, called substantive conflicts, are also known as ________ conflicts.
63. An inequity conflict occurs when a member thinks that another (member or members) is(are) NOT
______________.
64. A passive approach when involved in a conflict is called a(n) ______________ style of conflict.
65. “Appeasement” means that in order to prevent further conflict over an issue, a person ______________.
66. A highly aggressive style of conflict in which one tries to beat group members who disagree is called the
______________ style of conflict.
67. Collaboration as a conflict management style involves ______________. (another name for
“collaborating”)
68. The procedure called “principled negotiation” requires all participants in a conflict to agree upon
______________ as a standard for choosing an option.
69. A neutral third party who listens to the goals, needs, evidence, and arguments of persons engaged in
conflict, then decides on the resolution of the conflict, is called a(n) ______________.
70. “Forcing” means that a stubborn conflict is resolved by having ______________ break the deadlock.
71. A member of a secondary small group who is perceived by the other members as substantially different
from them in a belief related to the group’s work is called a(n) ______________.
72. Your _____________ lens contributes to how you value, approach, and manage conflict.
73. Computer-mediated groups engaged in more inflammatory, profane, and negative interactions as compared
to ____________ groups.
74. Sometimes called nonconfrontation, the ____________________ style is a passive approach in which a
participant expends no energy discussing or exploring options.
75. List and explain the potential benefits and harms of conflict during a group discussion about goals, criteria,
and means.
76. Explain as many characteristics of principled negotiation as you can.
77. Outline (list in order) the steps in the mediation procedure a leader (or other designated neutral person) can
use when a group has deadlocked over a choice of solutions or policies.
78. In what circumstances would it be ethical to take a distributive orientation during a conflict with other
members of a small group over ends or means? Unethical?
79. Explain what “relationship conflict” is and the text says its origin is. Give at least one good example of an
affective conflict you might see in a group.
