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55. The tendency to evaluate is an active listening barrier. To avoid this
barrier:
56. Which of the following is a barrier to active listening?
57. Which hand gesture, used to summon animals in Malaysia, causes cultural
misunderstandings in nonverbal communications?
58. Which of the following are types of active listening strategies?
59. Ashley failed the Good Listener Test. She needs to learn to:
60. After attending a listening workshop, Allan mastered the good listening tip
of __________________, wherein he looks for ideas and feelings that are central to
the message.
Essay Questions
61. What are the various components of a traditional model of the
communication process? Based on this model, analyze the different ways a
communication breakdown can happen.
62. Identify a few of the common communication myths.
63. According to Aristotle, what are the three fundamental elements of
persuasion? What do each of those elements represent?
64. You are the HR manager of an accounting firm that is experiencing higher-
than-normal attrition rates. The COO has asked you to make a presentation to
the employees about this issue. What are the two ways you can incorporate
ethos into your presentation?
65. What is pathos? Give a few examples of how it can be used in persuasive
communication.
