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36. When Jill was asked, she chose cars over stomach cancer as the cause of
more U.S. deaths per year. When asked why she chose the wrong answer, she
said, "I hear about fatal car accidents every day. I never hear about stomach
cancer." Jill's type of judgment error was:
37. Carl, a corporate recruiter, advises his job applicants to start negotiating
salaries from a higher bracket. He suggests this, knowing that the applicant will
end up with a higher salary if the hiring employer is susceptible to the judgment
error of:
38. Less than 1 percent of a group of high students ranked their ability to get
along with others below average. This statement is an example of the
_______________ type of judgment error.
39. Your cousin Vicky remodeled an old beach house last year. Vicky put on a
new roof and shelled the driveway. This year, he needs to upgrade the electricity
and replace most of the plumbing. You asked him, "Why don't you just sell?"
Vicky waved a stack of invoices in your face and said, "I already put this much
money into the place!" This statement is an example of the _______________ type
of judgment error.
40. ________________ is a defense against judgment biases.
41. Salma asked Lillie, "How did you do in the final assessment?" Lillie
responded, "I knew everything!" Salma said, "So you can expect a 100! That will
be awesome!" Lillie thought for a moment and said, "Maybe not actually that
much of everything. I would say 95 to 100." Lillie curbed Salma's judgment bias
by using:
42. Which of the following warnings is a good defense for decision biases?
43. Satisficing:
44. The PADIL approach to problem solving includes five major steps. The
first step is identified as:
45. The PADIL approach addresses the "picking the wrong stakeholders"
issue in which step?
46. A shirt manufacturer lost 45 percent of its market share last year. The CEO
put together a committee to find out what was wrong. He included office staff
and vendors. He did not include any current or former customers. Did the CEO
make a mistake?
47. According to Vroom and Yetton, which of the following approaches to
problem-solving is most manager-driven?
48. Francesca Bailey, a hospital administrator, needs to tell the facilities
manager what color to paint the break room. The color does not really matter to
anyone; staff will use the room no matter what color is used. What should
Francesca do?
49. The question, "How will this change affect other things?" is critical to
being effective in problem solving. In the problem framing PADIL step, this refers
to a:
50. The visual of a(n) __________ is helpful in illustrating the systems
approach to problem solving.
51. Mental models are ________________________________ that sustain current
systems.
52. John attended a PADIL workshop. He is developing inquiry skills to:
53. At a recent management department meeting, faculty were given five
Sticky Notes to write down their responses to the question, "What are the
possible causes of so many student cuts in class?" After all the Sticky Notes
were posted, the chairperson said, "These ten seem to deal with the attendance
policy, these five talk about how hard it is to walk from one class to the next in
the time allotted between classes, and these ten all say that tests don't cover
lecture material." The management department was:
54. IDEO, a consulting firm, recommends appointing a team member to make
sure the team honors brainstorming rules. Which of the following rules is being
recommended?
55. Brainwriting sessions can be improved by:
