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65. Creating short-term wins is a recurring method for success. Justify.
66. List the seven key factors identified under McKinsey's 7S framework.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 14-01 Compare different models of change.
Topic: General Models of the Change Process
67. What guidelines surround the setting of an agenda in an appreciative
enquiry?
68. Discuss how the role of smart change agents varies in the change
process.
69. List the five fatal flaws identified by Robert Schaffer that lead to change
relationship failures.
70. List any seven data collection methods.
71. Explain the interventions involving organization structure, reporting
relationships, target markets and customers, and new product or service
introductions.
72. Explain Total Quality Management as a technological intervention. Also,
distinguish it from Six Sigma.
73. Elucidate the four frames model developed by Lee Bolman and Terrence
Deal.
74. Resistance to change can come about for many reasons. Explain.
75. What are the common factors that influence the employment of an
appropriate strategy?
