34. According to Bridges, what is the largest problem with most change
initiatives?
35. Which of the following is the first stage of change in Kotter’s model?
36. Don, a Florida citrus grower, has been advised to remove and destroy
infected trees across the 10 acres of his groves and construct psyllid (a pest)
proof structures to house the healthy citrus trees. Don wants the entire
community to be aware of the problem. He hosts a growers’ council next week
wherein he has invited a government official and his buddy, Manuel, to speak.
Manuel used to own a grove in Arizona that was destroyed by this same disease.
According to Kotter’s model, which stage of change is Don in?
37. Which of the following is true about creating short-term wins?
38. Which of the following is true about the seven factors under McKinsey’s
framework?
39. Which of the following is true about wholeness while constructing an
agenda in an appreciative inquiry?
40. The manager of a student fund-raising project announced that the project
has made a loss of $5000 and that their upcoming project must raise more funds
to recover the loss. This is an example of a(n):
41. Amy, a graduate business student, helped her parents to arrest and
improve their falling business volumes. Mom & Pop’s, a local corner store, was
suffering losses because it lacked visibility for the people new to the growing
community. It was small, out of the way, badly in need of painting, and unnoticed
unless one knew about it. Amy painted the store, designed ads for the paper and
the post office, put up signs and billboards of the store, and handed out free
samples at the summer fair. Which of Schein’s change agent roles did Amy
perform?
42. Which of the following is true about Schaffer’s five fatal flaws of
consulting?
43. Which of the following is true about using multiple methods to collect
data?
44. Which of the following is true about including interviews in collection of
data?
45. To get a more thorough and actionable diagnosis, a good change agent:
46. Maury redesigned the reservation system for a hotel. His proposal
streamlined the process, and rationalized the prices for a variety of services.
However, he failed to take into account the special favors that the bell captain
received from some patrons. Without these favors, the bell captain no longer
cared for the welfare of the guests. Business fell by 50 percent within six months
since the majority of the guests were unhappy and avoided revisits. What
mistake did Maury commit in the diagnosis phase of the intervention?
47. The most important aspect of data feedback is to:
48. Which of the following is true about the common sources of
complacency?
49. A change agent advises a computer manufacturer to change its target
market and distribution system. This is an example of a _____ intervention.
50. A change agent advises a product distributor to change to regional
warehousing instead of direct shipment. This is an example of a _____
intervention.
Structural interventions deal with changes in work area configurations, workflow
design, the division of labor, and so on.
51. A “factory” refers to Bolman and Deal’s _____ organizational frame.
52. A “jungle” refers to Bolman and Deal’s _____ organizational frame.
53. Which of the following is true about Bolman and Deal’s organizational
frames?