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64. What are the key points to be kept in mind in order to use the competitive
approach effectively?
65. Managers who ignore or fail to manage conflict are likely to incur the
disadvantages of conflict without enjoying any of the advantages. Argue against
this statement.
66. When is it appropriate to use the compromising style of managing
conflict?
67. Throw light on the advantages of using the collaboration style of managing
conflict.
68. How is an effective negotiation characterized?
69. List the characteristics of a win-win negotiation.
70. What are the indicators that could help determine if a party would use a
competitive or cooperative approach to negotiation?
71. Which are the two important lessons to learn about the leverage of
legitimacy?
72. List the benefits of using the leverage of timing.
73. As a manager, how would you reach to the bait-and-switch tactic?
74. As a mediator, what guidelines will you follow to help the parties involved
trust you?
75. Explain how helping the parties negotiate is part of the mediation
process.
