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51. According to research conducted, choice of conflict management style is
based most often on:
52. Mick decided that the conflict situation with his junior staff members is
high in issue importance and low in relationship importance. He needs to resolve
this conflict fairly quickly. What conflict management style should he use?
53. Dan decided that the conflict situation he is facing with his boss is low in
issue importance. He needs to resolve this conflict fairly quickly and stay on the
boss's good side. What conflict management style should he use?
54. Carl decided that the conflict situation he faces with his fellow department
heads at a remote location is not that important. The issue is trivial, and he rarely
works with anyone from that location. The issue should be resolved soon. What
conflict management style should he use?
55. Research shows that people in conflict with a boss are least likely to:
56. Research shows that people in conflict with a co-worker are most likely
to:
57. Research shows that people in conflict with an employee are least likely
to:
58. The negotiation process begins with:
59. Which of the following indicators shows that a party will be competitive,
rather than cooperative, during negotiations?
60. To help parties involved trust a mediator, the mediator should:
Essay Questions
61. Draw the differences between task and relationship conflicts.
62. List down three positive and three negative effects of conflict in an
organization.
63. Define the five factors that come into play and give rise to conflicts in an
organization.
