Katz describes human skill as
a. Being aware of one’s own perspective on issues
b. Being competent with the process or product within a company
c. Being aware of the perspective of others on issues
d. Being able to shape the ideas of an organization
Forecasting environmental changes fits into what quadrant of the critical leadership
functions?
a. Monitor/internal
b. Monitor/external
c. Executive action/internal
d. Executive action/external
Jenny is the project manager of a small web design firm. She identifies with Christian
and American cultures. Working alone, Jenny created the work flow calendar for the
next six month, carefully including days off for Easter and the Fourth of July. Rajiv, one
of the firm’s new designers who practices Islam, was disappointed to see that Jenny
scheduled a huge project in late June during one of his important cultural holidays,
Ramadan. When Jenny was designing the work calendar, she was using
a. Multicultural sensitivity