Xasd | Course Paper

15-Sep-20

1

I welcome all of you to the

3rd academic session

Outline of the Session

❖Recapitulation

❖Citizen trust in the public sector-signals and evidence

❖Public sector trust in citizens-signals and evidence

❖Closing the trust gap

▪Creating trust and reducing distrust-institutional solutions

▪

Creating trust and reducing distrust in bureaucratic

encounters

15-Sep-20

2

Recapitulation

In our 2nd academic session (held on 4th September, 2020) we

have completed discussion on the remaining two conceptual

issues of trust. These are benefits of trust in organization and

importance of trust in government. Then we have started

discussion on the theoretical foundations of trust. In that

part we have shortly discussed the concept of social capital

and culture and then tried to chalked out interrelationships.

What we remain in this direction are

Relationship Between Culture and Trust

The cultural theory has evolved over the past 20 years

to become an important framework for understanding

how people in society tend to perceive and interpret

danger and build trust or distrust in creating

institutions (Tansey and O’riordan 2007).

The cultural theory appears to have more relevance to

policy-making and governance (Marco 2005).

15-Sep-20

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Continued

Cultural theory argues that there are four ways of organizing,

perceiving, and justifying social relations:

1) the hierarchical (e.g. the Government),

2) the egalitarian (e.g. Greenpeace),

3) the individualistic (e.g. the markets), and

4) the fatalistic (nothing will make any difference)

These four are called as a way of life (Marco 2005). In addition,

Macro (2005) argues that the cultural theory’s four ways of

organizing, which includes patterns of both trust and distrust.

Continued

The fatalism, which is mainly distinguished by high levels of various

forms of distrust of the willingness of people to cooperate,

but on the other hand other three ways, which incorporate both

patterns of trust and distrust (Marco 2005).

In this case, cultural theory includes patterns of both trust and distrust

and it continues to be of value.

Therefore, the

cultural

theory will provide a more useful and

satisfactory framework for studying the generalized trust.

15-Sep-20

Now, I welcome all of you to the session on topic-7. It

contains discussion on the trust relationship between

citizen and public sector. We shall attempt to discuss

both aspects and to dig out some way forwards.

Citizens & Public Sector Relationships