What is communication?
• The process of communication is what allows us to interact with other people; without it, we
would be unable to share knowledge or experiences with anything outside of ourselves.
• Common forms of communication include speaking, writing, gestures and touch.’
Communication is experiences of seeing, touching, listening, taste, and smell
Communication meaning:
• Communication is a dynamic process…
• We convey a thought or feeling to someone else.
• How it is received depends on a set of events, motivations, that person is exposed to.
• How you say plays an important role in communication.
Listening: 45%, speaking 30%, reading 16%, and writing 9%.
The communication equation
• What you hear (Tone of voice, Vocal clarity, Verbal expressiveness) (40% of the message)
• What you see or feel (Facial expression, Dress and grooming, Eye contact, Touch, Gesture)
(50% of the message)
• WORDS (10% of the message!)
Communication skills involve:
• Listening to others (Receiving)
• Expressing (Sending)
• Barriers to communication can lead to misunderstanding and confusion
• Sender (message)→Receiver
Why is communication important?
• Important for expressing information, behavior and our feelings and thoughts.
• Helps to understand and respond to other’s feelings, thoughts, knowledge and behavior.
You need to better communicator to:
▪ Be popular at home and at your institution, To be effective in selling and communicating your
ideas to others, To improve your personality, To be more productive, To progress in life, To
influence people and To achieve your dreams
The goals of communication———————–————-→
10 Considerations of Effective Communication
• Clarify your ideas before communicating
• Examine the true purpose of communication
• Consider the total physical and human setting
• Consult with others in planning communication
To change
behavior
To get action
To ensure
understandin
g
To persuade
To get and
give
Information
