What are the ways in which quality improvement processes can be evaluated over time
to ensure they are still working as intended?
Health care delivery systems that are working to improve patient experience can face daunting
challenges, reflecting the need to align changes in behavior and practices across multiple levels
and areas of the organization (Silver et al., 2016). Various ways through which quality
improvement processes can be evaluated over time to ensure their working include:
Focusing on Microsystems:
The term microsystems refer to the multiple small units of caregivers, administrators, and other
staff who produce the products of health care. The goal of the microsystem approach is to foster
an emphasis on small, replicable, functional service systems that enable staff to provide efficient,
excellent clinical and patient-centered care to patients. To provide high-quality care, the
