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EN2150: Week 3 Assignment
1
© Ultimate Medical Academy.
How can I effectively compose routine, positive, negative, and persuasive
business messages?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Healthcare employees are expected to be effective communicators with
written and spoken communication. In order to send a variety of messages
to others, in a way that is understandable and well-received, you must follow
the three-step writing process.
Brief Business Messages
Answer the following questions.
1. According to your textbook, when is an email message appropriate for communicating? An
email is appropriate for short , informal messages that request information and respond to
inquiries. also when theres multiple recievers, or the information needs to be archived.
2. List two purposes of good email subject lines?
a. Summerizes the main Idea
b. Avoids meaningless statements
3. List the four reasons when an inter-office memorandum would be more appropriate than sending an
email.
When employees dont have a work email
For complex detailed messages
for longer messages
for a permanent record
4. Business letters are more confidential than messages sent through electronic media.
X True
☐ False
5. What is the best advice for using instant messaging or texting on the job?
(Select only one)
☐ Use jargon, slang, or abbreviations freely to save time.
☐ Feel free to use instant messaging or texts to send sensitive information.
X Learn about your organization's messaging policies
☐ Make yourself available at all times.
50
Writing Routine and Positive Messages
Answer the following questions.
6. Identify the 3 channels through which typical positive and neutral messages travel in the
digital era.
a. E-mails
b. Memos
c. Letters
7. Write a positive business message to the following scenario:
You are working at a hospital, and the lobby is getting new furniture and a new layout next month to
make patients more comfortable and improve the check-in process. Your supervisor asked you to
write a message to your fellow staff members about the patients’ new seating arrangements in the
lobby for this month’s newsletter. Use the 3x3 writing process to plan, draft and revise your
message.
Greetings Staff,
This is a friendly
reminder regardig the new patient's seating arrangements for the lobby area. Renovations ares set
to begin over the weekend while the office is closed to help minimize the impact on patients and
