4 pages
Word Count
1184 words
Course Code

Week 4

December 17, 2017
EN2150: Week 3 Assignment
© Ultimate Medical Academy.
How can I effectively compose routine,
positive, negative, and persuasive business messages?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Healthcare employees are expected to be effective communicators with
written and spoken communication. In order to send a variety of messages
to others, in a way that is understandable and well-received, you must follow
the three-step writing process.
Brief Business Messages
Answer the following questions.
1. List two examples of company email policies. (Hint: Refer to the Planning Email Messages section
of the textbook.)
a. Many companies monitor the emails of their employees
b. Many companies have adapted formal email policies
2. List two reasons why email subject lines are an important part of writing email messages.
a. The subject line allows the receiver of the email to decide which emails are important and when
to read them
b. Capturing the reader’s attention will make them more interested about the content of the
3. In your opinion, identify the two most important tips for effective email messages (from table 6.1)
and explain why they are the two most important tips.
a. Adjusting the level of formality to the message and audience is important because you want the
reader of the email to not feel as though you are too “stuffy” when conveying the message or
disrespectful to the reader
b. Remembering that messages can be not only forwarded to anywhere but they can also be
saved forever. This is important to remember because a person can share this information
contained in the email with others and you don’t want a mistake to be out there for others to
Writing Routine and Positive Messages
Answer the following questions.
4. Describe the strategies for composing routine requests in the table below.
Routine Request Strategy
Stating your request up front
Explaining & justifying your request
Requesting specific action in a courteous close
5. You are working at a medical office and you have several questions about a patient’s medical
records but your coworker, Sydney, is on vacation. You decide to write an email requesting that

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