EN2150: Week 1 Assignment
1
© Ultimate Medical Academy.
Why is effective communication important in the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Effective communication skills are a critical factor in determining your ability
to succeed as an employee in the healthcare field. Healthcare employers
expect employees to communicate all information accurately, clearly and as
planned.
Professional Communication in Today’s Digital, Social, Mobile World
Answer the following questions.
1. Define the term: communication
The imparting or exchanging of information or news
2. Why is effective communication important to career success?
It helps you to produce effective results that in return brings desired success in your
professional life.
3. List three skill gaps related to effective communication.
a. Public Speaking
b. Communication
c. Critical Thinking
4. Explain examples of both professional and unprofessional communication.
UNPROFESSIONAL
PROFESSIONAL
a. Uptalk, a singsong
speech pattern, making
sentences sound like
questions.
Speech habits
b. Recognizing that your
credibility can be seriously
damaged by sounding
uneducated, crude, or
adolescent.
c. Sloppy messages
with incomplete
sentences, misspelled
words, exclamation
E-mail
d. Messages with subjects,
verbs, and punctuation,
free from IM
abbreviations; messages
50
points, IM slang, and
mindless chatter. E-
mail addresses such as
partyanimal@gmail.co
m,
snugglykitty@icloud.co
m, or
hotmama@outlook.co
m.
that are concise and
spelled correctly
e. Suggestive Twitter
handles and user
names that point an
immature, unhealthy
lifestyle. Post that
reveal political,
religious, and other
personal leanings.
Internet,
Social media
f. Real name Twitter
handles and user names
that don’t sound cute or
like chatroom nicknames.
Posts in good taste, fit for
public consumption.
g. An outgoing message
with strident
background music,
weird sounds, or a joke
message.
Voice mail
h. An outgoing message
that states your name or
phone number and
provides instructions for
leaving a message.
thunderous music, or a
playing noisily in the
background when you
answer the phone.
when you answer the
you are expecting a
call.
overhear your calls.
