Group 2
Answer (1)
The patient’s views generally include waiting time and the quality of the doctor’s
diagnosis. The quality of clinic services is generally measured by the amount
of time it takes to wait, as long as the doctor’s expertise has been recognized.
At a similar medical level, patients waste less time, which reflects the high
efficiency of the hospital. They will treat the waiting time and the treatment time
as a whole. On the other hand, the long waiting time in the early stage makes
the patient lose patience, may not cooperate with the doctor’s treatment, affect
the mood of both sides and cause inefficiency. On the other hand, the patient
has already made an appointment, which means that the time at that moment
is the time for treatment, otherwise the meaning of the appointment is lost,
which causes their dissatisfaction. While patients are waiting, it is unnecessary
for them to do other things, which makes them less efficient. The patient’s
perception includes any of the following, and the waiting time may affect the
