Management
Holmes, Rustin L. Confronting TQM Resisters Head-On – The Medical Laboratory
Observer 1996, p. 1-4
Abstract
Total Quality Management involves employees working in teams toward a common goal
to manage the organization. This is a spreading practice in the healthcare industry.
However when first presented with this new method of management some people are often
skeptical. Many have been working under one philosophy of management for so long that
they may find it hard to change over to a new style. There is ways though to make this
transition go smoother.
The first way is to mandate accountability. After each decision is made make sure each
employee knows what is expected of them and when. You must maintain clear
communication with everyone in order to achieve the desired results. Prohibit any
whining. If one person is complaining that they cant do their job because other co-workers
arent cooperating, then have them come up with a solution. The other person may not even
realize there is a problem, but if everyone gets together and discusses the issue calmly, a
resolution can be reached. Enforce the decisions once they are made. If a decision that is
made is not being followed, and people are being allowed to get away with it, then you as
a manager are just as much at fault. Helping employees see the big picture of things will
also help. They may not understand why things are getting done a certain way around the