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Total Quality Management
University of Phoenix
Total Quality Management
Total Quality management (TQM) is defined in Wikipedia as “A management approach for
an organization, centered on quality, based on the participation of all its members and
aiming at long-term success through customer satisfaction, and benefits to all members of
the organization and to society.” (Wikipedia,) TQM began in Japan after World War II
when the Japanese economy failed. There were many contributors to TQM such as Juran,
Deming, and Shewhart among others. They all felt that quality was spread through out an
organization and not just in a specific area such as quality control.
In traditional management employees were responsible for a majority of quality. TQM
says management is more responsible. Traditional practices allowed for only one person to
lead the company. TQM allows the employees to lead and have the support of management
to be successful. TQM involves every aspect of a company; everyone is working together
as a team to assure there is quality products being produced. TQM also says that quality is
not just about the products but the employees as well so there is less of a chance of poor
quality work. Globalization has affected TQM in the workplace. TQM has become so
successful that many nations have adopted it. There are now so many countries using TQM
that quality is the number one priority especially when it comes to the products consumers