Total Quality Management & certification
Total Quality Management is a strategy developed in order to ensure good quality
standards in the organizations process whether they may be manufacturing or service
industries. The basic aim of this strategy is to minimize costs while seeking to improve
quality by regular evaluations of products and services while making continuous
refinements in order to improve it. It seeks to maintain a high level of consistency in goods
and services produced by an organization, so that all customers are having a similar
experience with their end product or service.
The term was originally formed by U.S. Naval Air Systems Command to describe a
Japanese style of management to improvement in quality. There have been many process
developed for total quality management and recently even university degrees are available
specializing in this field. The implementation of such a process can reduce variations in
process outputs and also production and other business processes can be measured,
analyzed and improved.
One of the best used process is using what is known as the Six Sigma Quality process that
was developed by Motorola Corporation by Bill Smith in 1986. Although the initial idea
had come up by Motorola, it had been successfully implemented by General Electric under
Jack Welsh as GE had a company policy of being in the top 2 companies in whatever
business they have entered.
Why do companies use such a process?
Companies had begun implementing the process as a means to benefit the customers who
are using the goods and services of a particular organization. Lots of companies have
