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Abstract
Total Quality Management is the term applied to putting the consumer first and instilling
quality assurance measures for a product. Globalization has truly impacted the way that
Total Quality Management has been instituted. Total Quality Management has changed
compared to the traditional management styles. The focus is now more on the consumers
instead of internally.
What is TQM
The phrase The Squeaky Wheel Gets The Grease reminds me of the processes involved
with TQM or Total Quality Management. Total Quality Management can be defined as the
process by which and organization seeks to improve the quality of the product or services
through ongoing research, testing, and feedback (TQM, 2002). Total Quality Management
basically is taking a product and trying to wear it out, use it up, and then see what might
break or malfunction before the customer actually has the product in their hands. Once the
areas of weakness are discovered, the parts that are malfunctioning are replaced before the
product is put in the consumers hands.
Impact of Globalization
Globalization makes Total Quality Management happen. As the companies get bigger,
there is an increasing demand for JIT management (just-in-time), which Total Quality
Management embraces. This makes things move faster, further pushing along
globalization. This also calls for the removal of bottlenecks in production resulting in high
quality. To sum up in a nutshell, globalization calls for things to be faster, better (because if
youre not good, youre not utilizing your competitiveness),and hence comes Total Quality
Management philosophy, which embraces this idea. This makes things faster, while also
