Module 2 – Case
TOTAL QUALITY MANAGEMENT
Assignment Overview
Total Quality Management (TQM) has an important role in
any company; with the implementation of this program,
companies can continuously improve their performance.
Thus, organizations will be able to considerably meet their
internal and external clients’ needs in terms of services and
product quality, and develop an efficient and profitable
business. The paper below analyzes how this concept was
implemented by British Airways, since it is among the first
companies to implement such a program.
Anca MADAR, Implementation of total quality management
Case study: British Airways, Bulletin of the Transilvania
University of Braşov Series V: Economic Sciences • Vol. 8
(57) No. 1 – 2015, Retrieved
from http://webbut.unitbv.ro/BU2015/Series%20V/BULETIN%20I%
