TQM Paper
Quality products and services are not always easy to come by in today businesses because
of lack of quality management. Total quality management is something many companies
strive to attain. In this essay I will be defining total quality management, describing its
impact the globalization quality, as well as comparing and contrasting traditional
management styles with quality focused management styles.
Defining Total Quality Management
What is total quality management? In 1990, SEMATECH (semiconductor manufacturing
technology), a consortium dedicated to keeping the U.S. semiconductor industry viable
and competitive in the global marketplace, published this definition:
Total Quality Management is a [holistic] business management methodology that aligns
the activities of all employees in an organization with the common focus of customer
satisfaction [to be achieved] through continuous improvement in the quality of all
activities [processes], goods and services(Burrill, Claude W. & Ledolter, Johannes, 1999).
Total quality management definition clearly explains that it is a way to run a business and
be successful through total continued and maintained quality in all things.
Quality and Globalization
Globalization, which is business dealings of many different countries, like business in
general cannot be built on trust that the two parties have the same standards and ideas of
quality because that is more often not the case. In general when conducting even a small
business deal bothparties have expectations and their expectations may not always be the
same. The expectations or standards of one country may also be very different from that
another country. The solution to this dilemma is made by requiring standards be placed on
