Jacob Potter
BUS 100
Professor Foreman
11/13/17
Zappos is a publically traded shoe warehouse that takes customer service very
seriously. In 2009, the company announced that Amazon.com would acquire it in all-
stock deal worth about $1.2 billion. Zappos warehouse is located in Las Vegas, Nevada.
Throughout the business are employees who are focused on strong communication skills
and customer reliability. Zappos bases their success on having a wide and single-minded
workforce. Zappos has over 1,000 employees who are on the same page and have the
same goal, which is to improve the business in every aspect. They believe that the more
