1050 Southern Drive
Columbia, SC 29201
April 16, 2018
Mr. Jonathan E. Boone, Supervisor
University Technology Service
519 Main Street
Columbia, SC 29204
Dear Mr. Boone:
Thank you for meeting with me today as we discussed the desktop support position and allowing me to
have the opportunity to possibly join your team.
As a technician in my previous position, I helped establish our company to be the most reputable in all
aspects of the support whether it was customer service, troubleshooting, and managing all information
technology products.
As mentioned, I recall there was a need for multiple skills and requirements that not only support the
work that will be done, but the critical thinking and problem solving. Problem solving is one of my
strong suits, where I am able to establish the conflict and finalize the issue on my own.
The desktop support position requires all of our attention as we control a large portion of the network
and our clients rely on us. This position requires attention to detail and active listening to focus on the
daily goals of the team to specify we are always meeting the mission statement of the company.