Ian Shapiro
22 June 2017
Systems Thinking
Mr Richardson
OVERVIEW
USAA, is a diversified financial services group of companies, and is among the leading
providers of financial planning, insurance, investments and banking products to members of the
U.S. military veterans, who have honorably served, and their families(USAA.com). USAA
operates worldwide providing their members assistance around the globe. 27,500 employees
work from their headquarters in San Antonio and regional offices in Arizona, Colorado and
Virginia as well as work from employees around the US.
