MGT3380 PRINCIPLES OF SUPERVISION PAPER
McDonald’s management is dedicated to living up to high values of ethical behavior. The
McDonald’s Board of Directors administers the Company’s dedication to ethics and compliance
with authorized standards. To aid their employees live up to their Standards of Business
Conduct, McDonald’s has launched the Global Compliance Office. This office is responsible for
running the Company’s compliance with these Ideals and other McDonald’s guidelines.
Employees who disobey the regulations or the Standards of Business Conduct are subject to
corrective action, up to and involving termination of employment.
Those workers who have supervisory power over others are in positions of trust and
guidance. Therefore, they have unique tasks under the Standards of Business Conduct to
uphold an ethical work environment and to be a leader. They must guarantee that the
employees who report to them comprehend and abide by the Standards and complete all
mandatory compliance and ethics exercise. In addition, they must communicate applicable
McDonald’s policies to employees and help them in comprehending such policies. Supervisors
must sustain open and sincere two-way communication with employees. This means urging
employees to ask questions, share ideas and report misconduct. Finally, supervisors must
follow up on claims of wrongdoing that are brought to their notice and take suitable corrective
or disciplinary action.
In this organization there are several ways to raise problems. If an employee is positive
that a rule has been violated, they are advised to consult with the Global Compliance Office or
the Legal Department right away. For other matters, they can speak with their supervisor or
another member of management, or get in touch with Human Resources or the Global
Compliance Office. They can also contact the McDonald’s Business Integrity Line, a toll-free
telephone line used specifically for employee calls on ethics and compliance problems. The
McDonald’s Business Integrity Line is operated 24 hours a day, 7 days a week, 365 days a year
by an external firm skilled in handling sensitive calls. Callers may give details anonymously, and
no effort will be made to identify them.
McDonald’s is devoted to make sure that the foods and beverages they serve to their
customers are safe. This means working with their suppliers who supervise, test and trace
ingredients. In addition, they have a comprehensive plan to guarantee the safety of all toys and
promotional elements. Their security and quality standards for food, beverages, toys and
marketing items meet or surpass all applicable government requests. They support additional
procedures to help care for consumers and guarantee the safety of local food supplies. They
view this as part of their accountability as a decent corporate citizen, and they know it is also
vital to the continuing progress and profitability of their business. It is the responsibility of each
McDonald’s worker to follow all applicable safety and hygiene rules and procedures. Employees
are encouraged to notify their supervisor if they become mindful of a problem concerning the
safety of their products. They give opportunity, cherish talent, improve leaders and reward
accomplishment. They believe that a group of people with diverse backgrounds and
experiences, working collectively in an environment that promotes respect and drives great
levels of engagement, is important to their continuing business achievement.
McDonald’s defends workforces against retaliation. They strictly forbid retaliation against
employees who report misbehavior, raise a concern or assist in an investigation, provided that
the employees have operated in good faith and with a logical belief that the information
provided is accurate. Anyone who retaliates will be subject to corrective action, up to and
involving termination of employment. If an employee believes that he/she has been the focus
of retaliation, they are advised to contact Human Resources or the Global Compliance Office.
McDonald’s employees have the right to do their job in a place that is free from harassment,
pressure or abuse, sexual or otherwise, or actions or threats of violent behavior. They do not
tolerate verbal or physical behavior that demeans another individual, unreasonably affects
another’s work performance or generates an intimidating, abusive, hostile or unpleasant work
environment.
McDonald’s is dedicated to diversity and equal chances for everyone. They respect the
distinctive attributes and depths of every employee, and they depend on these diverse
perspectives to help them form and develop their relationships with customers and business
associates. They embrace the diversity of their staffs, franchisees, customers and business
associates, and work hard to ensure everyone at McDonald’s feels welcome. McDonald’s gives
equal treatment and equal employment opportunity without regard to race, ethnicity, color,
