Srivani Gaddam
(S01960784)
CHAPTR 1 SUMMARY
Why This Matters
This chapter provides an introduction to the study of knowledge management. Knowledge
management is important for the organization to make faster and better decisions. The fact of
knowing something which familiarity is gained through experience is called as knowledge.
Knowledge is considered a tactical wealth. Knowledge management is very important in firms
and effective organizations. This chapter illustrates the presence of valuable knowledge in
organization. Organizations competitive position is related to knowledge. The idea of value
