Engaging Hearts and Minds
Module Overview
Nancy Rothbard, Professor of Management
Module Overview
• Why engagement is important
• Definition of engagement
• The role of energy in engagement
• Encouraging engagement
• How to turn it on
• How to turn distractions off
• Creating conditions for engagement
• The role of social media
• Promoting group engagement
• Practical steps for creating an engaging work environment
Engaging Hearts and Minds
Why Engagement is Important
Nancy Rothbard, Professor of Management
The Problem: 70% of people are not engaged at work
Source: Gallup Daily Engagement Poll, January 8, 2017
Disengaged Employees à Lost Productivity
$450 billion to $550 billion per year
Why bother engaging hearts and minds?
We know that when employees are engaged they are:
• Better performers
• Meta-analyses show that engaged workers are better at:
• In role task performance
• Extra-role performance
• e.g., Fast food workers & financial returns
• e.g., Info tech firm & creativity
Why bother engaging hearts and minds?
We know that when employees are engaged they are:
• More vocal
• More prosocial/proactive
