Banks, usually take help of various Information Technology (IT) basedchannels to provide their
banking and other services. For this purpose, they are in need to provide continuous and frequent
information about their services. We can use IT as a strong means to ful”ll our objectives social and
ethical banking.
The IT based banking services are as follows:
Mobile Banking is a new and emerging concept. Large numbers of people are still not aware
about usage of mobile banking. In this, one’s mobile phone is used to conduct banking transactions.
• The popularity of Online Banking is signi”cantly increasing day by day. It is a term used for
performing various transactions, payments, and account statements etc. with the help of Internet.
• Relationship Managers, mostly for private banking or business banking, o,en visit customers at
their homes or businesses.
• Video banking is a term used for performing banking transactions or professional banking
consultations via a remote video and audio connection. Video banking can be performed via purpose
built banking transaction machines (similar to an Automated teller machine), or via a videoconference
enabled bank branch clari”cation.
Frauds and deceptions have been the bane of banking and “nance down the ages. Advent of
computers have not only made novel ways of fraud possible, but also made the consequence of such
frauds – the quantum of potential loss astronomical. The banks are susceptible to frauds both from
