1. SERVANT LEADERSHIP TAKES FLIGHT CASE 10.2
2. GENERAL ANALYSIS OF THE CASE
Colleen Barrett the President emeritus Southwest Airlines. Colleen is following in the company’s
co-founder and her mentor Herb Kelleher. Mr. Kelleher is known to motivated and treat others
has he wants to be treated. She tells her employees to treat others as you want to be treated. The
flight attendants go above and beyond to help the customers.
3. RECOMMENDATIONS AND IMPLEMENTATION
There are no recommendations at all this is how a company needs to be run to make your profits
to continue to grow. Treating your employees like family and treating them like you want to be
treated
4. CONCLUSIONS
Colleen Barrett is a Servant Leader. She focuses on many things’ Egalitarian principles. Her
philosophy in general. She believes in Golden Rule 100 %. She hires fit people rather than skill.
5. Executive Summary