Robotic Process Automation (RPA) in Energy & Utilities Industry
Like never before in human history, modern society depends on energy, gas, water, and their waste
management on daily basis. Every household, every individual is dependent on these services for
their daily needs which gives Energy & Utilities (E&U) Industry, very unique position. Like the
Insurance industry, E&U industry is often under regulation of government which varies from country
to country. Challenges and constant transformation that follows modern civilisation do not bypass
E&U industry, either.
According to Capgemini report, the global energy and utilities sector is undergoing unprecedented
changes:
• “The three “Ds” of decarbonization, deregulation and decentralization are having a significant
impact.
• The sector is moving from its conservative, regulated past to a new future where innovation is key.
Its consumer base, which used to be largely passive, has now moved to a world of ‘prosumers’ who
expect a sophisticated, service-based industry.
• Digitalization will be critical to capitalizing on these shifts. Technologies, such as automation and
artificial intelligence (AI), are playing a main role in managing the balance between demand and
supply, boosting efficiencies in all the entirety of the value chain, innovating the customer
experience and transforming business models”
The sector E&U underestimates power of intelligent automation´s true potential and by intelligent
automation is meant rule-based technology such as Robotic Process Automation(RPA). Capgemini
researches estimated that E&U sector can save between $237 billion to $813 billion from RPA and
