Team B Review of Riordan Manufacturing Business Systems
Greg Guntz, Jerad Kays, Armando Figueroa,
Lanone Mayfield, Rich Roberts, Bill White
University of Phoenix
BSA/310 Business Systems
Mission/Description
Riordan Manufacturing is an industry leader in the field of plastic injection molding that
has earned them international acclaim. (Apollo Group, Inc., 2004,). The mission that
Riordan Manufacturing has embarked on will lead the company into the 21st century with
a sound footing in the plastics manufacturing industry. In order for Riordan Manufacturing
to be able to meet its customers needs and expectations, there needs to be systems in place
that not only focuses on the quality but also the management of the manufacturing process.
With the implementation of the Six Sigma practice Riordan Manufacturing will be able to
manage the variations in product output, along with having a system where they will be
able to measure, analyze, and control their manufacturing process to within a defined
specification. This will lead to an improved product for their customers with a defect rating
of 3.4 per million produced or less. (Six Sigma, 2000-2007). Along with the improvements
to the products produced, this will also help Riordan control its cost on a per product basis
through the adherence of the defined specifications in the manufacturing process.
Unlike Six Sigma which focuses on product variation management, Riordan also is ISO
9000 registered. Being ISO 9000 registered, allows Riordan to adhere to the business
standards set forth by the International Organization for Standardization. Six Sigma
(2000-2007) stated “The ISO 9000 standards are produced by an international consensus of
countries with the aim of creating global standards of product and service quality. These
sets of standards form a quality management system and are applicable to any organization
regardless of product, service, organizational size, or whether its a public or private
company.” (para. 3). This is an ever changing climate where Riordan will be evaluated
every three years for certification, which is administered by separate and independent
certification bodies. This will ensure that Riordan has one of the best quality management
processes. When problems are found or arise in the management process, there is a
complete analysis done on the problem, ranging from why the problem arose and the
corrective actions needed to fix the problem.
Riordan Manufacturing prides themselves on their research and development, in order for
Riordan to maintain their status as having one the best research and development
departments; they will need to be creative to their customers needs and be rigorous in the
