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Retail assignment
PART A:
Products: Instant noodles, Ketchup, Green tea, Mayonnaise
Dmart : Location Borivali west D-Mart
Type of retail institution: Supermarket
Location: Kandarpada, Dahisar (W). This area has got lot of potential in terms of customers.
The middle income group mainly resides here and nearby areas. It is connected to link road
and nearby food joints are there like McDonald’s and Subway. So it is very convenient for
the residents of that area for their daily needs of groceries, home care and personal care
products.
Service: It’s a huge store, 2storey shop. The footfall is very high compared to other Dmart
outlets. So the shopping experience was good, especially during billing which was quick
unlike other supermarkets where it is very time consuming process. They have kept 11
counters including 2 small counters where maximum 10 items are accepted.
Layout: All FMCG products which are used daily are kept on the ground floor. The Vegetables and
medicines counter are also situated on the ground floor. The first floor is mainly for
apparels/Garments. Mens, women and kids wear are available on this floor.The second floor
stores all the home appliances, utensils, sports equipments, and gift articles etc. Each section
has one attendant on average. The floor cleaning activity is outsourced.
The store has a grid layout.
I. Ketchup