Reflectrelate5e_lectureppt_ch10

Document Type
Essay
Pages
22 pages
Word Count
516 words
School
N/A
Course Code
1018
Chapter 10
Managing Conflict and Power
Conflict and Interpersonal
Communication
Most conflicts occur between people who
know each other.
Thus, they occur during interpersonal
communication.
What Is Conflict? (1 of 2)
Conflict occurs when people perceive
incompatible goals, scarce resources, or
interference in achieving their objectives.
What Is Conflict? (2 of 2)
Conflict
1. Begins with perception
2. Involves clashes in goals or behaviors
3. Is a process
4. Is dynamic
Kitchen-sinking: Participant in the conflict
shifts the topic and hurls unrelated
accusations, insults
Conflict in Relationships
Conflicts typically arise from:
Irritating partner behaviors
Disagreements regarding relationship rules
Personality clashes
Power and Conflict
Power:The ability to influence or control
people and events
Powers Defining Characteristics
(1 of 2)
1. Power is always present.
Symmetrical relationships
Complementary relationships

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