R & R Sports:
Review of the Quality Management in Local Sporting Goods Store
Abe Arevalo
Jonathan Floyd
Philip Maryan
Erin Reed
Jeff Whitley
Introduction to Quality Management
March 11, 2008
R & R Sports
When training is taught on management they are mostly based on the idea of large
corporations with many employees, but when doing this project we decided to focus on the
smaller organization with fewer than ten employees. R & R Sports was opened on January
28, 2006 at its current location. During the early development of R & R it consisted of five
employees including the General Manger, two embroidery specialists, one screen printing
specialist and a floor salesman. The initial goal was to eliminate customers from having to
drive into Corpus Christi for all their sporting good needs. Within six months of operation
R & R primary owners made the decision to terminate the General Manager because of
poor marketing, over spending and poor stoking skills. After a having to clean the messes
made by previous management with inventory and supplies the store soon grew to be more
popular and steadily began to make profits again.
Quality Management Strengths
Quality Management Weaknesses
When determining the weakness within the R & R Sports organization the uses of Deming
categories for good quality control. The first category that R & R needed improvement
upon was *ƒ²*ƒ”€š?Organization and Operations. Since R & R is such a small number of
employees there can be ablur between lines of management and non-management.
Employees are treated fairly but they have a tendency to take advantage of this fairness
