Which of the following BEST describes the rationale of the “stakeholder interaction model?”
Open communication between employees and management creates the input–
output flow in an organization.
This model involves a two-way relationship with the organization’s stakeholders.
A company basically produces at a level equal to the amount of input received
from investors, suppliers, and employees.
In order to create final products or output, an organization must have several
different inputs.
The customer receives most of the value because investors, suppliers, and
employees are compensated at a reasonable level.
Question
2
4 / 4
points
The __________ model clearly acknowledges the dialog that exists between an organization’s
internal and external environments.
social
communication
input / output
shareholder
stakeholder interaction
Question
3
4 / 4
points
Which of the following statements is FALSE concerning how a company should communicate
after a crisis?
It is better to wait until the company has a complete understanding of the crisis so
that stakeholders will not be led astray by partial information.
Crisis events are often chaotic, so management may begin the crisis response
with a degree of ambiguity.
If a company is slow to respond, stakeholders may feel as though the company
does not care about their needs or is not remorseful about the crisis.
The company should communicate how it plans to resolve the crisis.
The communication after a crisis is usually not handled in a completely effective
or ineffective manner.
Question
4
4 / 4
points
A company committed to implementing the stakeholder perspective in its social responsibility
strategy begins by:
assessing corporate culture and identifying stakeholder groups.
conducting a social audit.
identifying the resources of various stakeholders.
measuring interpersonal capital
developing crisis management plans.
Question
5
4 / 4
points
The extent to which a stakeholder can gain access to coercive, utilitarian, or symbolic ways of
imposing or communicating its views to an organization is known as _______.
legitimacy
control
power
urgency
force
Question
6
4 / 4
points
Which of the following is the BEST way for a stakeholder to gain legitimacy?
Committing acts of violence to show the company and the community that you
are serious.
Informing the media of the horrible things the company has done so that the rest
of the world will know.
Making claims that you feel are reasonable, regardless of the view of other
stakeholders.
Exploring the issue from a variety of perspectives and then communicating your
desires for change in a respectful manner.
Insisting that your group’s interests are extremely important to society in general.
Question
7
4 / 4
points
business partners
media
employees
charities
community
8
points
